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veritaNew Member

asked in Webroot Mobile for iOS

Error both logging in and trial link

371

1 year ago

JRGiacintoNew Member

asked in Got a Question?

I am afraid!!!

My computer was beeping loudly and said that windows defender detected my IP number was hacked, I guess. They want me to call an 888 number, but I don’t think I should. I have you for protection, I thought you would know if I was having trouble. I am not savv with all this stuff and now I am afraid. Can someone help me?

1797

1 year ago

diverjerNew Voice

asked in Webroot Mobile Security for Android

Do not like Android version

Loaded on tablet and gave it permission to access all files and then to do a complete scan. Finished in 3 - 5 seconds and said no problems. Didn’t show any progress or any detail of how many files it scanned, no way did it scan all files I have on this tablet. Wasted that license!

1017

1 year ago

MrPeteNew Voice

asked in Webroot® Business Endpoint Protection

Discover Admin Recent Logins?

This should be simple: we run a large multi-site network with a number of admins.I need to see the status of our Admins:Name and email, 2FA status, admin type (all on current console) Most recent login date Any login failure info you can provideI can’t see ANY way to discover which admins haven’t logged in. Not in the old or new console, not in API reporting. :(How to solve it?

794

1 year ago

RockRidderFresh Face

posted in Webroot® Universal Syslog Connector

Universal syslog connector: Run as Service

I was really excited to see this Application, we use Rapid7 and there was no good way to get this data into IDR. My excitement was quickly diminished immediately after I installed this software. Why create a software that is to redirect logs, and in this case to a SIEM and not make it run as a service? I tested it, right after I set it up, I monitored the service running and as soon as I logged off my admin account the service stopped and I can only assume the logging stopped as well. Is there anyway to run this as a service? I really don’t need to see the Scrolling CLI, that feature is pretty much pointless.

1403

1 year ago

LiamAFresh Face

asked in Webroot® SecureAnywhere™ - Complete

Asking Permission to Make Changes

Every now and then I will get the box asking if Webroot can make changes to my computer. What does that mean? Has Webroot performed an update when that happens?

1911

1 year ago

atzero89Fresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Memory leak

I did a pc reset with my files kept, and when it finished, everything was normal. However, once I reinstalled Webroot and it did its system analyzer, it said firefox had a memory leak and explorer had a handle leak. This had never happened before when I did a pc reset, and I didn't do anything different from normal. Almost immediately, explorer stopped taking input, and i turned off the pc manually. when it came back on, it loaded normally, but the taskbar didn't come up, and none of my folders would open, after about 3 minutes, everything started working properly again, but webroot still says there might be leaks, and i'm afraid this might happen again. Am I worried over nothing or is there something I should do? Thank you in advance.   EDIT: my computer has become noticeably slower, with some programs not opening properly and needing to close.

9736

1 year ago

claygFresh Face

asked in Webroot® Consumer/Business - for Macs

Mac - Initial Scan Never Completes

There’s a previous post from 5 months ago on this topic. I just recently bought Webroot for our small company, and I’m in the process of rolling it out to my Mac users, I have run into the same issue with Dropbox and the initial scan that the previous post talks about.We have nearly 900 GB in our Dropbox! I tried signing out of Dropbox on my Macbook that I use for testing, to see if the initial Webroot scan would thus quickly skip or ignore files that aren’t stored locally. But the scan just attempts to open a Dropbox file (online only), and it waits several seconds to see if it will download before moving on. From the previous post, I was hoping that enough time has gone by that an update to Webroot for Mac might have resolved this. It doesn’t appear so.

1666

1 year ago

Need2KnowNew Member

asked in Webroot® SecureAnywhere™ - Antivirus

How to recover files erased by Webroot?

I erased what I thought was a duplicate directory of my documents. I am not sure why, but there were about 10 duplicates of my documents directory?   Since it was the 1st time I've erased anything with Webroot and worried that all the directories might be connected, I tried to cancel the erase process after it started.    After I canceled it I realized it was too late and my documents are gone :-(.   My erase setting is at normal.    Is there anyway to recover these documents?   Appreciate your help!

6801

1 year ago

smdevlin

posted in Webroot® SecureAnywhere™ - Antivirus

Can't access my account - I haven't received the reset email

Hello, I haven't accessed my account in a long time, and when I tried to log in I couldn't remember my password. I tried using the forgot password link (multiple times) but I haven't received a reset email. Email address is (edited for privacy reasons)   Thanks in advance for your help. 

11483

1 year ago

samual914New Voice

asked in Got a Question?

scan required again and again

when i start computer, webroot says scan required, iam using webroot from many years, still it says no scan done…all protections such as realtime shield, web shield, firewall are turned off when this happens..…also browser plugins are also not working, i tried reinstall also keeping in mind clean installit does not work

652

1 year ago

RumataFresh Face

asked in Webroot Mobile Security for Android

How do I activate my Phone Locator with my tablet?

I need to know how to activate the part of app on this tablet that will allow me to locate and lock my lost cell phone.  Please help

773

1 year ago

webantirootNew Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Healthcare login website caution

My healthcare website changed they way to login. (have to re-register)It redirected me to register at something called Entrykeyid.Has anyone ever heard of this company.When you go to the FAQ https://www.entrykeyid.com/it shows“- CautionThis site may contain content that could affect your online security.”Can someone else confirm that they see the same thing.I did talk to their Tech support the site might be unsecure but “it seemed like it went in one ear and out the other.Thanks in advance.

4803

1 year ago

LAHBPANew Member

asked in Webroot® SecureAnywhere™ - Antivirus

Massive hard drive usage causing major performance issue?

Not really sure what to do next. We’ve been using Webroot for many years now. It’s been pretty much rock solid and without any major issues to date. The entire reason I switched our company to Webroot was the low resource utilization. However I’ve noticed of late my system getting really sluggish. Even something as simple as launching the calculator would take 10 seconds or more.Today it was abnormally bad. Calculator was 30-45 seconds per launch, word took a 2 minutes to come up, snipping tool took over a minute. File explorer was longer than all of them.Started looking at my task manager and noticed 100% disk usage. Thought maybe some app had messed up or something, but imagine my surprise when I sort processes and find webroot pegging my drive to the max.I shutdown webroot completely and the system performance returned to normal, better than it’s been in a year. The web extension appears to still be loaded but not sure if it’s doing anything now that the software isn’t running in th

3952

1 year ago

deepak.chow01New Member

asked in Got a Question?

Webroot Journaling and Remidiation/Roll back

Hello, I have been using the Webroot for a quite a time and while gong through the notes and news of the product. I came through one of the Webroot's feature “Pseudo Execution” and can’t understand the concept clearly. Pseudo execution is the feature of the Webroot executed when the file/code entered in the system is unknown to the Webroot database Will be the unknown file executed partially in the system or any sandbox? How the journaling will be done and how the logs are stored? If the file/code turned out to be good one the product will whitelist and allows for full execution. If the file turned out to be a Malware/Ransomware or which leads to harm the system, then will it be quarantined or blocked? If blocked will that be notified to the user? Can the user change from Block to Allow? What happens to the file after it kept in quarantine, is it still able to access the files in the system or restricted? What happens to the files that are effected by the malicious file/code before s

1064

1 year ago

sm.dFresh Face

asked in Webroot® SecureAnywhere™ - Complete

Webroot PC dashboard 'Learn more' buttons not working

Hello, I have been facing the subject issue continuously. To see if this issue can be resolved, I have tried the following but to no avail:1. Installing and reinstalling from the WSA homepage2. Downloading and installing from the My Account3. Downloading and installing from the online console management websiteThe product I use is Webroot Internet Security Complete.Does anyone know a permanent fix to this issue?

582

1 year ago

harrijoy

posted in Webroot Mobile Security for Android

Just renewed my account but Webroot app still says expired. How do I fix this? Thanks.

(empty)

713

1 year ago

devesh_kumarFresh Face

asked in Got a Question?

Adding Points of Carbonite Certification to Luminaries Program

Hey Guys, I have done some Carbonite Certification. Can you please guide - how to add Certification Points to Luminaries Program?

471

1 year ago

areex81Fresh Face

posted in Webroot Mobile Security for Android

Access Control Setting on cell phone

I have a Samsung galaxy s5 cell phone. For some reason in the settings of the phone under "Accessibility" in the services section, Webroot goes from on to off. Why is this happening? When this happens Webroot tell me that I am not secure. I then go to settings and turn Webroot on.   Thanks for your help. 

2953

1 year ago

GamernerdFresh Face

asked in Got a Question?

Is it safe to download the game app from a website instead of the Play Store for mod?

I found out that these apps may contain issues. But a friend of mine tried this. Is it like going on an exciting adventure to download Stick War Legacy from a website instead of the Play Store, or could it be risky and cause problems for your device's security? How can you make sure to install the game safely and avoid any potential issues on the internet? Any experiences? please share

1134

1 year ago

Dr.SivaFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Disabling two factor authentication

Hi, This is to bring to the benign notice of the forum members that Webroot console is not accepting the security code generated by Lastpass Authenticator which I reinstalled. Whenever I try to reset 2FA , I cannot do it shows the error code 405.Though I input the correct answers for security questions it is not accepting and shows the error code 405. As I cannot login Webroot I cannot read customer support messages. As I am from India calling Webroot customer care costs me much.I phoned Webroot customer support number +1 866-612-4227 the call disconnected in the middle. One of the Webroot customer care executives cannot resolve my problem. I am posting this in the forum as a last resort. Anyone could you guide me please ?Thankking you,Dr.Siva

1512

1 year ago

DMCATLNew Voice

asked in Webroot® Consumer/Business - for Macs

Initial Scan Never Completes

Installed Webroot Secure Anywhere on my MacBook Pro M1 running Ventura, and the initial scan has run for hours and never completes. It appears that it is scanning every file in my OneDrive, most of which are cloud-based.This makes Webroot useless for me, and I’m going to have to remove it and go with another alternative.Truly sad, as Webroot used to be a decent product.

3437

1 year ago

mrossNew Voice

asked in Webroot® SecureAnywhere™ - Complete

Webroot login page is in German

When I log in at identity.webrootanywhere.com, the pages are in German! How do I reset this to English?

493

1 year ago

mrossNew Voice

posted in Webroot® SecureAnywhere™ - Complete

PC magazine downrates Webroot

It's sad that PC Magazine no longer rates Webroot as an Editor’s Choice due to poor ransomware protection.I still use Webroot and my siblings use it on my recommendation. But has its buyout by OpenText lead to a diminished performance?I am fully aware that Webroot uses a method that most AV certification companies can’t measure but it seems to be going downhill.

1237

1 year ago

ScountingNorthFresh Face

asked in Webroot® WiFi Security

Webroot VPN question?

Hello, I purchased Webroot some time ago after reading [url=https://www.pcmag.com/review/328405/webroot-secureanywhere-antivirus]this review[/url] I think it's great and I like the services very much. But I just noticed that you as well offer VPN services. Currently I'm using Surfshark that has CleanWeb feature that works like a malware/tracker/phishing protection and an adBlock as well. Does Webroot WiFi Security VPN provide similar features? If you have adBlock and tracker/malware protection implemented I would consider switching since I like your antivirus very much. And what protocol does it use on Android devices? Thank you.

7354

1 year ago

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