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17538 Topics
MrPete
New Voice
MrPeteNew Voice
asked in Webroot® Business Endpoint Protection
Discover Admin Recent Logins?

This should be simple: we run a large multi-site network with a number of admins.I need to see the status of our Admins:Name and email, 2FA status, admin type (all on current console) Most recent login date Any login failure info you can provideI can’t see ANY way to discover which admins haven’t logged in.  Not in the old or new console, not in API reporting. :(How to solve it?

794
C
Webroot Employee
1 year ago
R
Fresh Face
RockRidderFresh Face
posted in Webroot® Universal Syslog Connector
Universal syslog connector: Run as Service

I was really excited to see this Application, we use Rapid7 and there was no good way to get this data into IDR. My excitement was quickly diminished immediately after I installed this software. Why create a software that is to redirect logs, and in this case to a SIEM and not make it run as a service? I tested it, right after I set it up, I monitored the service running and as soon as I logged off my admin account the service stopped and I can only assume the logging stopped as well. Is there anyway to run this as a service? I really don’t need to see the Scrolling CLI,  that feature is pretty much pointless. 

1403
aqila
Community Manager
1 year ago
L
New Voice
LiamANew Voice
asked in Webroot® SecureAnywhere™ - Complete
Asking Permission to Make Changes

Every now and then I will get the box asking if Webroot can make changes to my computer. What does that mean? Has Webroot performed an update when that happens?

1911
TripleHelix
Moderator
1 year ago
C
Fresh Face
claygFresh Face
asked in Webroot® Consumer/Business - for Macs
Mac - Initial Scan Never Completes

There’s a previous post from 5 months ago on this topic. I just recently bought Webroot for our small company, and I’m in the process of rolling it out to my Mac users, I have run into the same issue with Dropbox and the initial scan that the previous post talks about.We have nearly 900 GB in our Dropbox! I tried signing out of Dropbox on my Macbook that I use for testing, to see if the initial Webroot scan would thus quickly skip or ignore files that aren’t stored locally. But the scan just attempts to open a Dropbox file (online only), and it waits several seconds to see if it will download before moving on. From the previous post, I was hoping that enough time has gone by that an update to Webroot for Mac might have resolved this. It doesn’t appear so.

1686
ProTruckDriver
Moderator
1 year ago
S
New Voice
samual914New Voice
asked in Got a Question?
scan required again and again

when i start computer, webroot says scan required, iam using webroot from many years, still it says no scan done…all protections such as realtime shield, web shield, firewall are turned off when this happens..…also browser plugins are also not working, i tried reinstall also keeping in mind clean installit does not work

664
S
New Member
1 year ago
W
New Voice
webantirootNew Voice
asked in Webroot® SecureAnywhere™ - Antivirus
Healthcare login website caution

My healthcare website changed they way to login. (have to re-register)It redirected me to register at something called Entrykeyid.Has anyone ever heard of this company.When you go to the FAQ https://www.entrykeyid.com/it shows“- CautionThis site may contain content that could affect your online security.”Can someone else confirm that they see the same thing.I did talk to their Tech support the site might be unsecure but “it seemed like it went in one ear and out the other.Thanks in advance. 

4803
TripleHelix
Moderator
1 year ago
L
New Member
LAHBPANew Member
asked in Webroot® SecureAnywhere™ - Antivirus
Massive hard drive usage causing major performance issue?

Not really sure what to do next. We’ve been using Webroot for many years now. It’s been pretty much rock solid and without any major issues to date. The entire reason I switched our company to Webroot was the low resource utilization. However I’ve noticed of late my system getting really sluggish. Even something as simple as launching the calculator would take 10 seconds or more.Today it was abnormally bad. Calculator was 30-45 seconds per launch, word took a 2 minutes to come up, snipping tool took over a minute. File explorer was longer than all of them.Started looking at my task manager and noticed 100% disk usage. Thought maybe some app had messed up or something, but imagine my surprise when I sort processes and find webroot pegging my drive to the max.I shutdown webroot completely and the system performance returned to normal, better than it’s been in a year. The web extension appears to still be loaded but not sure if it’s doing anything now that the software isn’t running in th

3953
J
New Member
1 year ago
D
New Member
deepak.chow01New Member
asked in Got a Question?
Webroot Journaling and Remidiation/Roll back

Hello, I have been using the Webroot for a quite a time and while gong through the notes and news of the product. I came through one of the Webroot's feature “Pseudo Execution” and can’t understand the concept clearly. Pseudo execution is the feature of the Webroot executed when the file/code entered in the system is unknown to the Webroot database Will be the unknown file executed partially in the system or any sandbox?  How the journaling will be done and how the logs are stored? If the file/code turned out to be good one the product will whitelist and allows for full execution. If the file turned out to be a Malware/Ransomware or which leads to harm the system, then will it be quarantined or blocked?  If blocked will that be notified to the user? Can the user change from Block to Allow? What happens to the file after it kept in quarantine, is it still able to access the files in the system or restricted? What happens to the files that are effected by the malicious file/code before s

1064
M
Community Expert Advisor
1 year ago
sm.d
Fresh Face
sm.dFresh Face
asked in Webroot® SecureAnywhere™ - Complete
Webroot PC dashboard 'Learn more' buttons not working

Hello, I have been facing the subject issue continuously. To see if this issue can be resolved, I have tried the following but to no avail:1. Installing and reinstalling from the WSA homepage2. Downloading and installing from the My Account3. Downloading and installing from the online console management websiteThe product I use is Webroot Internet Security Complete.Does anyone know a permanent fix to this issue? 

582
sm.d
Fresh Face
1 year ago
H
harrijoy
posted in Webroot Mobile Security for Android
Just renewed my account but Webroot app still says expired. How do I fix this? Thanks.

Just renewed my account but Webroot app still says expired. How do I fix this? Thanks.

723
TripleHelix
Moderator
1 year ago
devesh_kumar
Fresh Face
devesh_kumarFresh Face
asked in Got a Question?
Adding Points of Carbonite Certification to Luminaries Program

Hey Guys, I have done some Carbonite Certification. Can you please guide - how to add Certification Points to Luminaries Program?

471
TripleHelix
Moderator
1 year ago
A
Fresh Face
areex81Fresh Face
posted in Webroot Mobile Security for Android
Access Control Setting on cell phone

I have a Samsung galaxy s5 cell phone. For some reason in the settings of the phone under "Accessibility" in the services section, Webroot goes from on to off. Why is this happening? When this happens Webroot tell me that I am not secure. I then go to settings and turn Webroot on.   Thanks for your help. 

2955
S
New Member
1 year ago
G
Fresh Face
GamernerdFresh Face
asked in Got a Question?
Is it safe to download the game app from a website instead of the Play Store for mod?

I found out that these apps may contain issues. But a friend of mine tried this. Is it like going on an exciting adventure to download Stick War Legacy from a website instead of the Play Store, or could it be risky and cause problems for your device's security? How can you make sure to install the game safely and avoid any potential issues on the internet? Any experiences? please share

1135
R
New Member
1 year ago
D
Fresh Face
Dr.SivaFresh Face
asked in Webroot® SecureAnywhere™ - Internet Security Plus
Disabling two factor authentication

Hi,    This is to bring to the benign notice of the forum members that Webroot console is not accepting  the security code generated by Lastpass Authenticator which I reinstalled. Whenever I try to reset 2FA , I cannot do it shows the error code 405.Though I input the correct answers for security questions it is not accepting and shows the error code 405. As I cannot login Webroot I cannot read customer support messages. As I am from India calling Webroot customer care costs me much.I phoned  Webroot customer support number +1 866-612-4227 the call disconnected in the middle. One of the Webroot customer care executives cannot resolve my problem. I am posting this in the forum as a last resort. Anyone could you guide me please ?Thankking you,Dr.Siva

1512
D
Fresh Face
1 year ago
M
New Voice
mrossNew Voice
asked in Webroot® SecureAnywhere™ - Complete
Webroot login page is in German

When I log in at identity.webrootanywhere.com, the pages are in German!  How do I reset this to English?

493
TripleHelix
Moderator
1 year ago
D
New Voice
DMCATLNew Voice
asked in Webroot® Consumer/Business - for Macs
Initial Scan Never Completes

Installed Webroot Secure Anywhere on my MacBook Pro M1 running Ventura, and the initial scan has run for hours and never completes. It appears that it is scanning every file in my OneDrive, most of which are cloud-based.This makes Webroot useless for me, and I’m going to have to remove it and go with another alternative.Truly sad, as Webroot used to be a decent product.

3457
D
New Member
1 year ago
M
New Voice
mrossNew Voice
posted in Webroot® SecureAnywhere™ - Complete
PC magazine downrates Webroot

It's sad that PC Magazine no longer rates Webroot as an Editor’s Choice due to poor ransomware protection.I still use Webroot and my siblings use it on my recommendation.  But has its buyout by OpenText lead to a diminished performance?I am fully aware that Webroot uses a method that most AV certification companies can’t measure but it seems to be going downhill.  

1237
TripleHelix
Moderator
1 year ago
P
New Voice
pcsjeremyNew Voice
asked in Webroot® Business Endpoint Protection
Can't Move endpoints to another group

This option is not available to me --> When I select the endpoint the “Move endpoints to another group” option is greyed out. Please let me know if there is a different way to do this. Thanks in advance.

4583
C
New Member
1 year ago
K
Fresh Face
kghFresh Face
asked in Got a Question?
remove device from subscription

Hello,When I log into my account it lists 9 computers being protected. Most of these are old computers I no longer have. Not sure why they are still showing up. I physically don't have the computers. How do I remove them from my list of computers in my account?ThanksKeven

3016
H
New Member
1 year ago
K
Fresh Face
kntswftFresh Face
asked in Webroot® Security Awareness Training
SAT shows incomplete

Hello. Our SAT module shows incomplete but I’ve completed it already and when I go back to the training link, the status is up to date and shows completed. Can you help me figure this out? Thanks! This is what shows in Individual User Logs  This is what shows when I go back to the training link 

331
ggreenbaum
Webroot Employee
1 year ago
C
New Member
CMGHNew Member
asked in Webroot Mobile Security for Android
Trojan

My Android cell has been attacked by a nasty aggressive Trojan!!! It also has access  to my personal email address & sends me emails demanding money. I think I have 'badic' Webroot protection. How do I get Rid of this Trojan??

661
TripleHelix
Moderator
1 year ago
K
Fresh Face
kevomac12Fresh Face
asked in Webroot® SecureAnywhere™ - Complete
Error attempting to read instructions for the deletion of backup & sync

http://blockpg-dock.safezone.mcafee.com/blockpage/?ref=6b634eac4fe6d146c8895c29e6692636 I’m blocked from the page containing the instructions. Anyone have a working link to these instructions?

16112
TripleHelix
Moderator
1 year ago
L
New Voice
LiamANew Voice
asked in Got a Question?
Keycode Upgrade

This morning I see that my keycode was automatically upgraded. When did this happen? Is there a way I can find out?

531
O
New Member
1 year ago
K
New Member
kaziashiqulNew Member
asked in Webroot® Consumer/Business - for Macs
How to scan External HDD with Webroot on Mac OS ventura ?

Greetings to everyone,Thank you for any kind of help in  advance. I have External SSD Hard Drive that i am trying to scan. I share document with my SSD hard drive and I am trying to scan with my webroot on Mac OS ventura. From advance setting > scan setting> Scan Option > selected scan mount Drive but still It does not Scan my External SSD . How can I scan External SSD with webroot on Mac OS Ventura?Please Someone Help me out !!!!!! 

521
ProTruckDriver
Moderator
1 year ago
R
Fresh Face
RogergrettonFresh Face
asked in Webroot® SecureAnywhere™ - Complete
SecureAnywhere Internet Security Complete

Just purchased a new 5 user license, enter OK on webroot console and correctly shows 365 days left. However the backup and sync buttons are no longer on the console. If I log into my Carbonite+Webroot online console, under backup it states I have no subscription. The webroot websites clearly state the license has 25Gb of stoarage included. Any ideas how I get it to work?

832
R
Fresh Face
1 year ago

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