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My dad has Webroot on his PC, but he decided he no longer wanted it. He uninstalled it, but continued to get popups about the software.

He has also tried:

  1. Removing the software from his registry files based on instructions from a forum post 
  2. Removing other traces of the software manually from his computer 
  3. Getting help from Geeksquad who tried helping for 3+ hours to no avail 

This morning, not only is Webroot not yet gone, it ran a scan on his computer.

Could someone point me to a thorough uninstallation guide to remove every trace of the program? Or is there an easier way to do it in one shot?

 

 

Hello @adamack 

 

After uninstall go into Safe Mode and do the below:

 

Please follow the steps closely!

  • Go into Safe Mode and Delete these Folders if they are there!
  • C:\Program Files\Webroot Folder
  • C:\ProgramData\WRData Folder (Hidden Folder)
  • C:\ProgramData\WRCore Folder (Hidden Folder)
  • Boot back into normal mode

Info in case you don’t know how to go into Safe Mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234

 

Please let us know if that resolves your issue?

Thanks,

Thank you, I have forwarded your message to my Dad and he will be trying this out soon

very poor solution.  what a joke. 

very poor solution.  what a joke. 

Why is it a Joke? In some cases the above is needed but not in all cases! Plus in a two year old thread...

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