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Questions About a Webroot Product? Start Here!

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Jose Maria BasilioFresh Face

asked in Webroot® Business Endpoint Protection

Endpoint Protection Local Repository

Hello CommunityCurrently testing Webroot endpoint for to my company, so we have a list of servers without internet access I would like to know if is possible to have a local repository, The idea is that these servers will update and communicate with the new one through this local repository. Is this possible or all servers must have internet access?Best Regards

434

2 months ago

mhklein57New Member

asked in Got a Question?

Picked a virus that Webroot missed: mergenetworkprotocol

I clicked on a link I shouldn’t have, and by doing so introduced my computer to a malwar called mergenetworkprotocol. It produces pop-up ads on my computer that won’t go away. On the web, I learned that it can do a lot of other nasty things. How can I get rid of it?

731

3 months ago

JonathanBWebroot Employee

published in Webroot® DNS Protection

DNS Leak Prevention - Beta II

The feedback we received from the previous beta was foundational to its success – to the extent that we did not receive one bug complaint or call to Support indicating a problem!! This community is truly awesome! – Thank you!Further feedback mentioned that the previous beta was challenging to participate in as you needed either a trial of DNS Protection or an active Webroot Management Console. We hear you! With this next beta, this time, no Keycode will be required! Simply download and use the Beta Runner! However, if you prefer to use a Keycode you already have, it can be specified.Why a second beta?No software should ever stand still, it must evolve and progress! The second release of DNS Leak Prevention has some awesome new features that further augment Leak Prevention; namely, we have added the ability to dynamically detect DoH servers! Whereas previously we leveraged BrightCloud to provide an up-to-date list, now that is just the foundation to build on - now new DoH servers are de

38218

3 months ago

evermod22New Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

I am so confused - from how many different sites is Webroot acct access possible??

In the process of setting up a new laptop, it’s been a while since I’ve had to delete/deactivate a device from my Webroot console, I start by clicking on the “My Account” box within the Webroot app on one of my laptops (see Pic 1). Clicking that box takes me to https://myaccount.carbonite.com/ ; I don’t recall ever conducting any business here. I eventually manage to log on and get to a somewhat user un-friendly page that lists my currently protected machines with names I don’t remember assigning (Pic 2). I’m not entirely convinced this page is legit even though I reached it directly through a link within my Webroot app. After some futile attempts at getting some actual customer service I stumbled across another page that looks way more familiar/legit (https://my.webrootanywhere.com/ ); it also has my machines listed with names that I remember assigning (Pic 3). Aside from the assigned computer names all the other info (keycode, version) indicates this is the same account on each page.

1095

3 months ago

JonathanBWebroot Employee

published in Webroot® DNS Protection

DNS Leak Prevention BetaBETA

We are very pleased to announce the launch of the DNS Leak Prevention Beta. This is an opportunity for us to share with you the feature we are about to release, as well as to solicit feedback, both from a technical and functionality perspective. Download the Beta Runner (link removed)Documentation available (link removed) What is DNS Leak Prevention? This is a new patent pending feature of the Webroot DNS Protection product. It is designed to provide control of DNS by blocking all alternate DNS resources aside from those configured in Webroot DNS Protection. This is done by locking down port 53 TCP and UDP (DNS), port 853 TCP (DNS over TLS), and port 443 TCP to known DoH providers. Why are we creating DNS Leak Prevention? As Webroot DNS Protection is a DNS filtering product, if we are not filtering every DNS request, it means that things are being missed. For example, if a web browser were to be configured to get DNS resolution directly from its own server, and disregard what was confi

82314

3 months ago

hungphamPopular Voice

asked in Webroot® Business Endpoint Protection

Mobile protection

Just wanted to confirm: Webroot Endpoint Protection only runs on Windows or Mac. There is no business product for mobile devices: phones and tablets? If I want to use Webroot, will I need to purchase separate Webroot Mobile Security home-user licenses for each device?

554

3 months ago

rohnlawadmin

posted in Got a Question?

How Do You Add Additional Targets to Security Awareness Training Campaigns that Have Already Launched?

I checked the admin guide and couldn't find a way to do this nor could I find a way to send the existing campaigns we have to one more user/target that got added later.

20610

3 months ago

MajorHavocBronze VIP

asked in Webroot® Consumer/Business - for Macs

Carbonite Keeps Asking for Full Disk Access

I am running Carbonite Safe CE 22.3 on a MacBook Pro M1 Max, running macOS Monterey Version 12.4 (21F79). About once a week, I am asked to grant it Full Disk Access permission. Except that it already has it. I see that Webroot Secure Anywhere went through this about two years ago in other threads. But I do not see a solution. Any ideas? Just to prove the point, here is a screen shot:

43219

3 months ago

krthom1New Member

asked in Webroot® SecureAnywhere™ - Complete

Webroot processes in Task Manager

Running Windows 10 Pro,22H2,x64 . Recently renewed my SecureAnywhere, and ran wsainstall.exe, entered new key and everything seemed good. Then started having Windows startup issues, not hardware, and I noticed in Task Manager, 5 processes running for Webroot, two of which show 32-bit. 3 processes have dark green circles with white W, the 2 32-bit ones have light green circle with black W. Two of the dark ones show associated with “WRCoreService” and “WRSkyClient” . One of the 32-bit ones shows “WRSVC”. Any chance that has anything to do with the startup issues? Thanks.

911

3 months ago

johnnyborNew Voice

asked in Webroot® SecureAnywhere™ - Complete

Webroot keeps saying Protection Expiring Soon

Ok so My webroot is expirecing in like 7 days , the popup keeps coming up onthe bottom right, so I purchased a new key from amazon and installed the new key and webroot works fine , it starts ike normal witht the green screen in the bottom right but the annoying messge also keeps poping up too saying “ Protection expiring soon! “ and I have to X it out every time. How do I stop this from occuring? its happening to all my devices even thought the program works fine with the new key entered.

32034

3 months ago

TrishalynNew Member

asked in Got a Question?

Trisha

I just installed my 5 device Webroot on 5 items but one of them keeps getting notificaion that protection is expiring soon and to renew. I go to the site and it shows a full year still available. What is wrong

561

4 months ago

likeastar20New Member

asked in Got a Question?

WRYES MODULE

Can we get more info on this new module added?https://answers.webroot.com/Webroot/ukp.aspx?pid=17&app=vw&vw=1&solutionid=1131&t=PRN-WSA-WRYES-Module-1105-Released-July-9th-2024

641

4 months ago

andystewartNew Member

asked in Webroot® Universal Syslog Connector

Universal Syslog Connector - current state

Hi - the most recent conversation re your UCS was 10 months ago, where it was called out that it doesn’t run as a service.Has this been resolved yet? The install docs don’t reference anything about services.Thanks,Andy

501

4 months ago

ClauseeeFresh Face

asked in Webroot® Business Endpoint Protection

Could Someone Give me Advice Guidance on Implementing OpenText Cybersecurity Solutions in a Hybrid IT ?

Hello there,I am new to OpenText Cybersecurity solutions and am looking for some guidance on best practices for implementing these tools in a hybrid IT environment. Our organization is currently transitioning to a mix of on premises and cloud based systems; and we are particularly interested; in leveraging OpenText's solutions for data protection; threat detection; and response. What are the best practices for integrating OpenText's cybersecurity solutions with existing on-premises infrastructure and cloud platforms? Are there any common challenges or pitfalls that I should be aware of during this process?🤔How does OpenText support data protection; especially with regard to regulatory compliance? Are there particular features or modules that are particularly beneficial in ensuring compliance across hybrid environments?🤔Could anyone share experiences or recommendations on using OpenText's tools for incident response? I am interested in understanding how these solutions can help in ear

442

4 months ago

markusd13New Member

asked in Webroot® SecureAnywhere™ - Antivirus

OpenSkyPlus_1.0.1_Installer.exe

This API which is used to connect GSPro (golf sim software) with SkyTrak (simulator) gets flagged as a Win32.Localinfect.2 category. Many folks have said that they use it without issue. Is there a reason WR does this?Thanks.

261

4 months ago

sbmmoffFresh Face

asked in Got a Question?

False positive, recommending my customers uninstall your product

Hi, I have many customers using your software and it is blocking my vpn from working, you’ve lost 5 customers this week as ive recommended that they use malwarebytes instead. I contacted you ages ago on email and was told since my app doesnt have a cert you wont approve it. Well malwarbytes and most of the other avs have approved my vpn. So you leave me no choice but to tell my customers to uninstall your anti virus. I have 44,000 users of my vpn. If you wish to stop loosing customers i suggest you whitelist my file moving forward. https://www.virustotal.com/gui/file/1bddf19534aee07e5a11afb46e224dad3982b68f8e73a91ca16669f4e92329e9

1136

4 months ago

SkylarNew Member

asked in Webroot® Business Endpoint Protection

Failed agent command

Hello Team, What does the reason why the status of the agent command is failed. I tried to uninstall Webroot on a device. After 22 hours I checked the command log and it says failed. The device is checking in fine on the console. Any reason why it fails?

531

4 months ago

s1raz1Fresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

webroot doesnt shutdown

I checked that webroot got an update yesterday, i installed it.Then i rebooted my computer but most of times i need to shut down webroot and restart it because it slow downs my browser if i dont after a reboot. But now it wont shutdown, i put my password and captcha and nothing.It wont turn off.Am using win11 x64

1663

4 months ago

DagHANew Member

asked in Got a Question?

how to become a betetester..

Hello, how i can become a betatester.. would be great to be one… yoursDagHA

351

5 months ago

arclightNew Member

asked in Webroot® SecureAnywhere™ - Antivirus

"TrustworthyIt's Safe to Go Ahead" preamble.

Have had Webroot for years. Recently "TrustworthyIt's Safe to Go Ahead" preamble is showing up on my browser searches with Firefox 127.0.1. It's preceding every search result and makes my reading of the search results harder and more confusing; the green check mark has always been, and is now, more than sufficient to show safe sites.Please tell me how to get rid of the "TrustworthyIt's Safe to Go Ahead" preamble.Thank You

933

5 months ago

Manong Guro Gary RubyNew Member

asked in Got a Question?

What is my PC covered with? Also if i had Antivirus/worms before i renewed my Acct. would it be wiped out?

I have webroot coverage for VPN plus I think anti Virus. But I have a thing called HP Smart printer and they told me that I have malare and worms on my system, so if I have antivirus that should kill it yes? Please have a support agent call me to set me straight. Also my PC says I have coverage as a tablet is that correct?

561

5 months ago

MajorHavocBronze VIP

asked in Webroot® SecureAnywhere™ - Antivirus

Seeing a lot more "suspicious activity reports" on a client's machine.

I have a client running on a MacBookPro 15-inch 2018, running MacOS Ventura 13.6.3. They are running WSA Latest version 9.5.12.227:1704. The scan shows no issues, but there are constant Suspicious Activity reports popping up. For example: This file is a system owned file, marked RW for System, and read only for everyone else, so only system should not be able to change it. Yet it generates warnings like this one: This is not the only 1, there are others. Same warnings, different programs updating. This has just started showing up in the last week or so. Here is another: Anyone have an idea why these warnings are showing up all of a sudden? Even as a Mac expert, I am stumped on this one because I do not know the internals of WSA. Help please.

35934

5 months ago

tdonate399New Member

asked in Webroot® WiFi Security

Webroot wifi security invalid account details

When I went to turn on my webroot wifi security today, after typing in my usual username and password, an orange box popped up above stating, “Invalid Account Details. Check your credentials and try again. If you have not yet verified your account using the verification email, you must do so before logging in.

901

5 months ago

carlwrightNew Member

asked in Webroot® SecureAnywhere™ - Antivirus

Help identifying Threat Alert

Hi, I wonder if I can get some help.We have server that has Webroot installed. It’s reported a threat like this via email:An endpoint has recently encountered a threat:Site Name: xxxxHostname: WEBGroup Name: Default GroupPolicy Name: xxx DNS EnabledKeycode: ~Snip~ PTDThreat List:1717874811.139868.DLL, W32.Trojan.Gen, %temp%\, I’m now trying to find out more about the threat so I look in endpoint protection, Save Threat Log and get a “There are no entries in the threat log”. I also run a full scan and nothing comes back.Am I looking in the wrong place to learn more about this threat.I’ve rebuilt this server once before, it’s just a simple web server with only 1 admin accessing. I don’t want to rebuilt it again and there’s not actually a problem.Any pointers in the right direction would be gratefully received.ThanksCarl

632

5 months ago

it4mtsysadminNew Member

asked in Webroot® Universal Reporter

It MSO/Excel really necessary to pull reports?

I have not tried the Universal Reporter yet and I am wondering if there is a way to avoidhaving to bother with MSO/Excel. Can the data pulled via PowerShell direclty so I can parse it with something else? Thanks For Your Help

261

5 months ago

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