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Webroot Product Help & Discussions

Questions About a Webroot Product? Start Here!

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Newest first

aqilaCommunity Manager

published in Webroot® Universal Reporter

FAQs and Troubleshooting Guide Universal Reporter 1.3F.A.Q.

We have just put together a guide collecting and answering the most commonly asked questions for Universal Reporter 1.3: Webroot™ Universal Reporter Troubleshooting FAQs Help Categories:Setup & Installation Issues Report Templates & Scheduling When Reports Do Not Run File Location Information Outputs 1.Setup & Installation Issues Q. When I download the installation MSI package from the Webroot website and run it, it says that the same version is already installed and offers to uninstall or repair the installation. How do I get the latest version of the product?A. Browsers often cache downloaded files and images. This prevents getting the latest package.To ensure the latest package is used, it is recommended to clear the browser cache prior to downloading the latest version. This can be done by visiting the browser settings. Q. Is there important information I need to know regarding the installation of the product?A. The product is

1840

2 years ago

cbullasRetired Webrooter

published in Webroot® Business Mobile Protection

End of Sale/End of Life for Webroot® Business Mobile Protection April 15, 2020

This post is to remind customers that Webroot will end of life Webroot Business Mobile Protection on April 15, 2020. This change will not impact any consumer products, endpoint protection, or the BrightCloud® Mobile Security SDK used by Webroot technology partners. Only business mobile protection products will be affected. How will this impact you? The end of life notice for Webroot Business Mobile Protection has the following implications: Notification: As a follow up to the End of Life notification sent April 15, 2019, this email communication serves as a final notification of the end of life for the Webroot Business Mobile Protection product. End of Life: On April 15, 2020, the Webroot Business Mobile Protection product will be discontinued, and no further support will be provided. Additional Details: As a reminder, you are not able to renew your contract at this time and should take measures to deploy an alternative mobile protection product or service. You w

2390

4 years ago

LLiddellRetired Webrooter

published in Webroot® WiFi Security

Webroot WiFi Security VPN Knowledge Base

1436400

5 years ago

freydrewRetired Webrooter

posted in Webroot® WiFi Security

Welcome to the WiFi Security forum

Use this space to talk about all things WiFi Security.   Like our other Product Discussion areas, this forum has been created especially for our WiFi Security customers. Consider this the best spot online to learn from others, keep in contact with the Webroot team, and to receive updates re: WiFi Security.     WiFi Security KB The Webroot Community and Support teams will be keeping this KB up to date with the latest support articles. It might be helpful to add the WiFi Security KB to your bookmarks for quick and easy access.    This post is in read-only, but please feel free to start a topic!    

2580

6 years ago

Jacques_RNew Voice

asked in Webroot® SecureAnywhere™ - Complete

Control Private Data Transfer by Software (via Proxy) by Wondershare

BonjourJe viens d’acheter Wondershare Uniconverter 16.Il est possible d’améliorer les vidéos avec l’intelligence artificielle.Je découvre que le traitement des vidéos s’effectue à distance sur leurs serveurs. De grandes quantités de données leur sont donc transférées. Cela me rend méfiant, car je pensais que le logiciel traitait mes données sur le PC et non ailleurs, en Chine en l’occurrence.Il semble que certaines IP soient demandées en même temps :3.222.32.673.223.153.2253.165.136.1063.165.136.1243.165.136.115Les adresses IP 3.222.32.67 et 3.223.153.225 semblent rejoindre le domaine www.proxysite.comIl semble que si ces IP ne sont pas autorisées, le traitement de l’IA ne fonctionne pas, bien que le fichier vidéo ait déjà été transmis.Question 1 : Y a-t-il quelque chose à craindre qu’un proxy soit contacté, surtout en sachant qu’il est déclaré malveillant ou suspect par quatre sociétés de sécurité ?Question 2 : Comment puis-je savoir si Wondershare ne transmet que des fichiers vidéo à

363

21 hours ago

empetFresh Face

asked in Webroot® SecureAnywhere™ - Internet Security Plus

A subscription renewal for three devices was performed for only one. Why?

On January 3, 2025, my subscription, Webroot® SecureAnywhere® Internet Security Plus 3 Device 1 Year Renewal, had to end, but on December 31 I entered my account and clicked the button Renew NOw. Unfortunately the renewal was made only for one device. I need it for 3 devices. Why it was not continued as before? For many years I had it for 3 devices.

283

2 days ago

OtterNew Member

asked in Got a Question?

console

My console displays the same computer twice, why and how do i remove the duplicate, looks like found where i can deactivate one of the duplicates. Guess the question is if i deactivate it will it deactivate the other. (strange situation)

291

3 days ago

ellery.lucasNew Member

asked in Webroot® WiFi Security

ellery lucas

My webroot wifi security is trying to connect, its just spinning. Need help.

261

3 days ago

Annoyed UserFresh Face

posted in Webroot® Consumer/Business - for Macs

False positive is back again: BaseSystem.dmg

Once again, BaseSystem.dmg, which is part of the recovery partition installer for MacOS 10.11.6 is yet again being reported as a threat. Our MSP only offers Webroot as an AV solution, and although I wish it weren't the case, it really appears that Mac support in webroot is: "Well... if we HAVE to" level of support. I've been through the Adobe Creative Cloud crippling false positives of a year ago where if you didn't hit the right button, your CC install would be trashed. I've been through the total lack of interest in fixing the "Secure keyboard entry" conflicts with Adobe apps. I've been through the horrendously slow drive scans compared to other products. The high CPU usage... the firing off of multiple simultaneous scans... the CPU fans going nuts... The persistant Exclamation mark in the menu bar because it is going to find something wrong that isn't. Its so bad I've given up asking users to report it to me. I am normally a very civil and calm person, but this is really getting

38010

3 days ago

RSMaiellaNew Member

asked in Webroot® WiFi Security

Problem connecting with one machine

When I try to log into Webroot VPN on one of my machines I get an error message saying I’m not connected to the internet. My other machines work just fine.

221

5 days ago

MajorHavocBronze VIP

asked in Webroot® Consumer/Business - for Macs

WSA holding onto volumes from DMG or USB when trying to eject.

Anyone else see this issue and hopefully have a work around:When I mount a DMG disk image, or plug in a USB drive to my MacBookPro, I cannot eject it because I am told one or more programs may be using it. This even happens if NO programs are shown as running. I have noted that if I quit WSA (shut it down) I can then eject these drives But WSA scanning the drives it seems leaves some process open that still has an active pin to the drives. I do not want to force eject an HD, or even a DMG as it can damage the image or drive. Suggestions anyone? (FYI: Webroot Customer Service suggested I shut down WSA, eject the drive, and then turn it back on. WORST SOLUTION EVER.)

13213

7 days ago

ChongLi67New Member

asked in Webroot® SecureAnywhere™ - Antivirus

Mac OS X - CloudStorage folder - Scanning slows to 1-5 files per second...

So I always remembered Secure Anywhere being fast. I haven’t payed attention to it in a long time as far as scanning time goes. I just renewed my subscription and went through the settings again. I was noticing over the past few days that there was no last scan info. Then I see the program isn’t finishing a scan even after 9 hours. From what I can see it is slowing down in the user/library/CloudStorage folder. I have put the folder in the “Ignore” but it still seems to scan it. I tried to save and look at a log file but when I look at the timestamp it’s not listing the CloudStorage folder. I know its scanning the Dropbox folder as I can see the files while it’s scanning and they are only located there. Another odd thing is 95% of my dropbox is offline. Any thoughts appreciated…Mac OSX Sequoia 15.2Webroot Version 9.6.4.85: 1729

221

10 days ago

cyberwaspFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

virus or what.

I inadvertently ran a program called story AI. Webroot flagged it so I told it to remove it. However, upon reboot it flagged 2 directories as a virus: WRCore and WRData. Finally, after 3 attempts the scan passed. Am thinking those two directories are part of webroot. Any ideas. The system never showed any ill effects, TIA

451

22 days ago

asepetysNew Member

asked in Got a Question?

Webroot Warning About WRWTSSvc Trying to Install Itself -- Friend or Foe?

Getting warning at startup from Webroot that following is trying to install itself at every startup: Registry Key: \REGISTRY\MACHINE\SYSTEM\ControlSet001\Services\WRWTSSvcWebroot default action is to then disable that update. Is this legitimate or imposter update attempt?If legitimate, it seems to be a Webroot-related service, so why would Webroot not be recognizing it as part of its own software?Thank you!Arv

1702

23 days ago

silvanetPopular Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Disaster trying to sign in

I’ve never had so much trouble and had to waste more time than now. I’ve been a customer forever. I know that when I signed up for Webroot they weren’t owned by Carbonite. Since Carbonite bought them I’ve had nothing but problems signing in. I used to sign in through a Webroot portal. If I find it now it is by random chance.My login would not work. I tried to go to forgot password and reset it, but got sent to another completely different portal. I gave my email and got options to reset password or security code. I got a password reset email and got sent to log in here community.opentextcybersecurity.com, yet another url i had never seen before.The email said for Webroot Community and came from community@webroot.com. OK, I want to get to where I can open a support ticket. That’s not here. So where do I go now to log in for webroot support, not the community? Now when I go to Webroot.com it says Webroot by OpenText. From there I click on My Account, select Home and get sent to another

1328

1 month ago

Matias_1989Fresh Face

asked in Got a Question?

Webroot/PC game problem

Hi I am not sure, but I guess the file as seen in the image is somehow blocked by the Webroot Antivirus - so the computer game won’t work. How would I allow this file? Thanks,Matias

413

1 month ago

MajorHavocBronze VIP

posted in Webroot® Consumer/Business - for Macs

This interface STILL makes no sense to me.

I think I have borough this up before, but again, I am at a loss to exactly what to push or tap to see WHAT the program has found. So as a UI designer, once again I will complain that this is an AWFUL interface. If I am warned about a potential threat, I should not have to guess or search for the first thing someone will want to do: See the threats. I am going to assume “Remove Threats” will do just that, remove what IT thinks are threats. But frankly, Webroot has removed things it thought were threats hat actually broke the system and were not threats. So I need to see a list first. OK, so I actually found a way to see the list. You click on the TINY GREEN words that says, “31 items”. That takes me to Quarantine and from there I can see a tab called threats. Very round about. But several problems here: One, “31 items” is in green. Usually the color that nothing is wrong. Two, it is not obvious that one can click on the words “31 items”. They are not underlined like a link might be,

14816

1 month ago

LiamANew Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Two Keycodes

When I sign onto my Webroot account on the website I see one keycode and on the Webroot I have on my computer I have a different keycode. Why is that?

291

1 month ago

LiamANew Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Time of Scheduled Scan

The Webroot I have installed on my computer is scheduled to do a scan at four in the morning but for some odd reason it doesn’t do a scan until 4:49. It’s been like this for awhile. I am curious as to why it does this and if it happens to anyone else.

425

1 month ago

TOM MCKEONENew Member

asked in Got a Question?

WEBROOT ACCESS NOTIFICATION KEEPS COMING UP HOW DO I STOP IT

WEBROOT ACCESS NOTIFICATION KEEPS COMING UP ON MY SCREEN HOW DO I STOP IT FROM AUYOMATICALLY POPPING UP

362

1 month ago

hungphamPopular Voice

asked in Webroot® Consumer/Business - for Macs

cleaning malware in backup

Webroot detects a malware in a Time Machine backupThreat List:MRT, OSX.Genieo.1.r, \Volumes\Time Machine-sikkerhetskopier\.Trashes\501\2019-08-08-109928.inProgress\2C64290D-CFE5-48B2-934E-A0C96D14C5C9\Macintosh HD\System\Library\CoreServices\MRT.app\Contents\MacOS, 00000000000000000000000000000000, 1790 days 22 hours 8 mins 18 secs I sent Clean Up command, it’s delivered yesterday, but today, the same warning came up. I wonder if Webroot can clean malware in Time Machine backup or not?

877

1 month ago

BBourassaNew Voice

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Viruses being automatically deleted

How can I stop Webroot SecureAnywhere from automatically deleting viruses/potential viruses?CE 24.4 Thanks

15814

1 month ago

LiamANew Voice

asked in Webroot® SecureAnywhere™ - Complete

Webroot SecureAnywhere Renewal Email

My subscription for Webroot SecureAnywhere renewal is coming up for renewal in a month and I am wondering if Webroot still sends out email about automatic renewals. It’s been awhile since I’ve seen emails from Webroot about anything.

382

1 month ago

Jeremiah VorisWebroot Employee

published in Webroot® Consumer/Business - for Macs

Changes Coming to Webroot Business Endpoint for Mac

📢 What’s New? Coming at the end of this month, isolation will now available for your Mac endpoints! With this update, Mac systems will need new permissions.🖥️ What’s Changing? Starting with version 9.6.4, you will need to grant System Extension and Network Filter permissions on Mac endpoints. This is required for full functionality of the device isolation feature.⚙️ Prepare Now:System Extension Approval: Users will be prompted to allow system extensions during the installation or upgrade process as described in this link:https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&solutionid=3466 MDM Software: Avoid manual approval prompts by pre-authorizing these extensions with your MDM software as described in this link:https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=3917

200

2 months ago

explanoitSilver VIP

asked in Webroot® SecureAnywhere™ - Complete

Genesis installer (Install failed)

I’m getting constant messages in scan log: Sat 2023-11-04 00:55:08.0133 Genesis installation initiated.Sat 2023-11-04 00:55:09.0209 C:\Program Files (x86)\Webroot\Components\WR-886c946fa8282a3ec041571c8fbf02de93c38a7f5092c4e2a9c82bb7866d243f.msi installer failed (1603)Sat 2023-11-04 00:55:09.0209 Genesis installer (Install failed) When I run the MSI manually, I get this in the MSI log: MSI (s) (2C:E0) [02:10:54:951]: Executing op: ActionStart(Name=CA_WRCA_INSTALL,,)MSI (s) (2C:E0) [02:10:54:951]: Executing op: CustomActionSchedule(Action=CA_WRCA_INSTALL,ActionType=3074,Source=BinaryData,Target=/Install "C:\Program Files\Webroot\Core\\",)MSI (s) (2C:E0) [02:10:55:066]: Note: 1: 1722 2: CA_WRCA_INSTALL 3: C:\WINDOWS\Installer\MSI545C.tmp 4: /Install "C:\Program Files\Webroot\Core\\" CustomAction CA_WRCA_INSTALL returned actual error code 6 (note this may not be 100% accurate if translation happened inside sandbox)MSI (s) (2C:E0) [02:10:55:066]: Product: Core -- Error 1722. There

1897

2 months ago

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