Solved

Genesis installer (Install failed)

  • 4 November 2023
  • 3 replies
  • 117 views

Userlevel 7
Badge +6

I’m getting constant messages in scan log:
 

Sat 2023-11-04 00:55:08.0133    Genesis installation initiated.
Sat 2023-11-04 00:55:09.0209    C:\Program Files (x86)\Webroot\Components\WR-886c946fa8282a3ec041571c8fbf02de93c38a7f5092c4e2a9c82bb7866d243f.msi installer failed (1603)
Sat 2023-11-04 00:55:09.0209    Genesis installer (Install failed)

 

When I run the MSI manually, I get this in the MSI log:

 

MSI (s) (2C:E0) [02:10:54:951]: Executing op: ActionStart(Name=CA_WRCA_INSTALL,,)
MSI (s) (2C:E0) [02:10:54:951]: Executing op: CustomActionSchedule(Action=CA_WRCA_INSTALL,ActionType=3074,Source=BinaryData,Target=/Install "C:\Program Files\Webroot\Core\\",)
MSI (s) (2C:E0) [02:10:55:066]: Note: 1: 1722 2: CA_WRCA_INSTALL 3: C:\WINDOWS\Installer\MSI545C.tmp 4: /Install "C:\Program Files\Webroot\Core\\" 
CustomAction CA_WRCA_INSTALL returned actual error code 6 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (2C:E0) [02:10:55:066]: Product: Core -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action CA_WRCA_INSTALL, location: C:\WINDOWS\Installer\MSI545C.tmp, command: /Install "C:\Program Files\Webroot\Core\\" 

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action CA_WRCA_INSTALL, location: C:\WINDOWS\Installer\MSI545C.tmp, command: /Install "C:\Program Files\Webroot\Core\\" 
MSI (s) (2C:E0) [02:10:55:071]: Note: 1: 2265 2:  3: -2147287035 
 

icon

Best answer by TripleHelix 4 November 2023, 15:09

View original

3 replies

Userlevel 7
Badge +63

Hello @explanoit and long time no see buddy!

 

Are you using the Business version or the Consumer version? This is what they suggest to get the Core files to install or update to a newer version if a user is having issues.

 

Please follow the steps closely for Consumer!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Go into Safe Mode and Delete these Folders if they are there!
  • C:\Program Files\Webroot Folder
  • C:\ProgramData\WRData Folder (Hidden Folder)
  • C:\ProgramData\WRCore Folder (Hidden Folder)
  • Boot back into normal mode
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot once again
  • DO NOT import any old settings as you can set it up as you like once it's done

 

Please let us know if that resolves your issue?

Thanks,

Userlevel 7
Badge +63

Hey @explanoit  Did you get it to install correctly?

Thanks,

Userlevel 7
Badge +63

Hey @explanoit  Did you get it to install correctly?

Thanks,

Any news @explanoit ?

 

Thanks!

Reply