Hello --
I am an application owner that contains a signed executable which is falsely reported as malware (W32.Trojan.Gen) by Webroot (discovered via virustotal.exe). Doing some searching around the forums, this appears to be a fairly common situation.
Is there a whitelisting process we can use to preverify new binaries before release? And how can we get an existing binary that is falsely flagged as malware whitelisted?
Thanks!
--Jeremy
Solved
Whitelisting process for application developers
Best answer by TripleHelix
Hello @jeremyb and Welcome to the Webroot Community!
It's best to Submit a Support Ticket and talk to them and I'm sure they can find a way to sort your issue out and Whitelist your files and even ask them about future updates.
Thanks,
It's best to Submit a Support Ticket and talk to them and I'm sure they can find a way to sort your issue out and Whitelist your files and even ask them about future updates.
Thanks,
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