Virus??I get a blue screen saying my computer is blocked and an alert, isn’t Webroot catching this and what to do?
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Blue screen saying computer is blocked for last 2 mornings, isn't Webroot catching this bug?
Best answer by DanP
caabear131 wrote:
Virus??I get a blue screen saying my computer is blocked and an alert, isn’t Webroot catching this and what to do?
Hello
What you’re describing sounds like a Screen Locker/Fake Alert. These are usually completely browser based and not due to any sort of infection. You can get rid of it by launching Task Manager (Alt+Ctrl+Del - Task Manager) and then right clicking on the browser process to end it. If that is out of your comfort zone or you still have concerns, Submit a Support Ticket and we can check things over and get the site added to our blacklist.
-Dan
This topic has been closed for comments
Hello
I believe the best thing to do is send in a Support Ticket. When you send in a Support Ticket a Webroot Log automatically goes to Webroot. They will be able to look over the log and figure out what is happening on your computer.
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave.
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
+35- OpenText Employee
- 514 replies
- Answer
caabear131 wrote:
Virus??I get a blue screen saying my computer is blocked and an alert, isn’t Webroot catching this and what to do?
Hello
What you’re describing sounds like a Screen Locker/Fake Alert. These are usually completely browser based and not due to any sort of infection. You can get rid of it by launching Task Manager (Alt+Ctrl+Del - Task Manager) and then right clicking on the browser process to end it. If that is out of your comfort zone or you still have concerns, Submit a Support Ticket and we can check things over and get the site added to our blacklist.
-Dan
Webroot Threat Research
DanP wrote:
caabear131 wrote:
Virus??I get a blue screen saying my computer is blocked and an alert, isn’t Webroot catching this and what to do?
Hello
What you’re describing sounds like a Screen Locker/Fake Alert. These are usually completely browser based and not due to any sort of infection. You can get rid of it by launching Task Manager (Alt+Ctrl+Del - Task Manager) and then right clicking on the browser process to end it. If that is out of your comfort zone or you still have concerns, Submit a Support Ticket and we can check things over and get the site added to our blacklist.
-Dan
I also agree with that !
Trust it or not, that introduction was on the NATO interior system for over 10 years.
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