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Product Update progress indicator?

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I have Webroot SecureAnywhere® Internet Security Complete. I had an alert that a product update was available. I clicked on the update button, but don’t see any sign that the update is happening. I expected that a status indicator would appear. How do I know if an upgrade is, indeed, in progress, and if the update completed?

Best answer by Ssherjj

@louietpg

You can check the Mac Version as shown below by checking for updates to see if you need a update or not.

 

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    TripleHelix
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    • August 27, 2020

    Hello @louietpg 

     

    The Client updates so fast so you just have to check your version by hovering the mouse over the Webroot Icon in the system tray!

     

     

    https://community.webroot.com/home-product-releases-27/pc-agent-version-9-0-29-51-344777

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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    • August 27, 2020

    @Ssherjj  the OP is a Mac user so maybe you can make a comment?

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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    • August 27, 2020
    TripleHelix wrote:

    @Ssherjj  the OP is a Mac user so maybe you can make a comment?

     

    Thanks,

    Let me boot up my Mac and I’ll check things out… In the meantime @louietpg will you please reboot your Mac to see if Webroot updates or not?

    Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
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    • August 27, 2020

    @louietpg

    You can check the Mac Version as shown below by checking for updates to see if you need a update or not.

     

    Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
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    • August 27, 2020

    Also the current release for Catalina is v9.1.3.103 not sure about older Mac OS’s?

     

    https://community.webroot.com/home-product-releases-27/product-update-mac-version-9-1-3-103-344506

     

    https://www.webroot.com/us/en/support/support-consumer-release-notes

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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    • August 27, 2020

    @louietpgyour Webroot version will be different then mine if you have Catalina on your Mac  As I am running El Capitan.

    https://community.webroot.com/home-product-releases-27/product-update-mac-version-9-1-3-103-344506

    Thank you @TripleHelix ..I missed you by 2 minutes by posting a similar post. :grin:

    Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
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    • August 28, 2020

    @Ssherjj what is the version you are on and as far as you know that’s the last version for El Capitan?

     

    Mac Version 9.0.10.162 (Released November 18th, 2019)
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    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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    • August 28, 2020

    Yes @TripleHelix that is the last Webroot Version for El Capitan because Webroot does not support this Mac version anymore.

     

    Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
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    rupertsland
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    • September 3, 2020

    Hi louietpg,

    When you click on the update button, it takes about 2 minutes for the update to install. I agree with TripleHelix that the update goes quickly. The Webroot icon in the dock may disappear, and then reappear. Or, you can try to open the Webroot panel again and check the version installed. If it is newer, then obviously the software was updated. There is no progress bar.

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