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Cannot open webroot

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Fresh Face
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  • Ford
  • Fresh Face
  • 1 reply

Hi,

I need to remove or disable webroot for an upgrade of the computer. The error is to please contact your network administrator, to access the user interface.

Problem is the software was installed by a another company who is no longer administering the computer and we are unable to contact them so they can disable it.

Can the Webroot just be uninstalled, or is there another way to open the programme. Its still active so we may as well use it if we can, but we need to setup white lists as well.

Thanks

 

Best answer by dstokes1

@Ford You will need to uninstall Webroot from Safe Mode using Add/Remove Programs and ensure the WRData folder is fully removed once re-booted into Normal Mode. That folder is located here: C:\ProgramData

Webroot must be removed, since it was provided by another company or you will never be able to manage this Endpoint from your Webroot Console. 

If for some reason, Webroot is not in Add/Remove Programs while in Safe Mode, you can use the Uninstall switch: C:\Program Files (x86)\Webroot\WRSA.exe -uninstall

Lastly, for your own Webroot Console, I highly recommend reviewing our Best Practice for Endpoint Policies and making the recommend changes to your working Policy:

Webroot Endpoint Protection, DNS Protection, and Security Awarenes Training Administrator Guide - Endpoint Protection policy best practices

The entire Administrator’s Guide is a valuable read while you’re in there!

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    TripleHelix
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    • TripleHelix
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    • June 15, 2021

    Hello @Ford 

     

    I will ping a couple of Webroot Staffers so they can give you some suggestions or you can contact Webroot Support. @coscooper  @dstokes1 

     

    All business protection products

    Mon - Fri 7 AM to 5:30 PM (MDT)

    Open a support ticket

    Tel: 1-866-254-8400

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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    • June 15, 2021

    @Ford You will need to uninstall Webroot from Safe Mode using Add/Remove Programs and ensure the WRData folder is fully removed once re-booted into Normal Mode. That folder is located here: C:\ProgramData

    Webroot must be removed, since it was provided by another company or you will never be able to manage this Endpoint from your Webroot Console. 

    If for some reason, Webroot is not in Add/Remove Programs while in Safe Mode, you can use the Uninstall switch: C:\Program Files (x86)\Webroot\WRSA.exe -uninstall

    Lastly, for your own Webroot Console, I highly recommend reviewing our Best Practice for Endpoint Policies and making the recommend changes to your working Policy:

    Webroot Endpoint Protection, DNS Protection, and Security Awarenes Training Administrator Guide - Endpoint Protection policy best practices

    The entire Administrator’s Guide is a valuable read while you’re in there!

    Dave Stokes | Senior Solutions Consultant - Webroot
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    • Ford
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    • June 17, 2021

    Hi I’ll try that command. Its not listed in the Add/remove programs

    When I was in safe mode it let me open the console and I changed the settings to allow the programme to be shut down manually. I will try the WRSA command thanks

     

     

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