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Allow file on unmanaged endpoint

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Fresh Face

I am new to managing webroot so please bear with me. I am trying to install software on an unmanaged endpoint (windows 10 pc) and webroot keeps blocking a single file. I know this file is safe. How to I tell Webroot to let this file be installed

Best answer by bob123456789

I had opened a ticket and got a response in which they told me about the additional Gear icon, under the Advanced option which allows me to Block/Allow files. So it is sorted.

Thanks

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    TripleHelix
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    • TripleHelix
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    • October 27, 2021

    Hello @bob123456789 

     

    If you have the MD5 Hash you can always contact Webroot Business support and they will whitelist it for you and everyone else. Ticket is the best way IMO.

     

    All business protection products

    Mon - Fri 7 AM to 5:30 PM (MDT)

    Open a support ticket

    Tel: 1-866-254-8400

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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    • bob123456789
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    • October 27, 2021

    Hi, thanks for the reply.

    So there is no way with this software that I can create a rule or something to just to let one file onto my PC?

    I need to go through webroot support and have them decide if I should let a file through or not?

    If that is the case maybe its time I started looking for something else as having to go through support every time I need to add something on my own system seems a bit limiting and draconian.

    Also I wouldn’t want this whitelisted for everyone. I trust the source but that doesn’t mean that everyone using this software should.

    Just wanted to add that I had tried adding installing the software on my managed laptop (windows 10) and webroot let it through no problem, so not sure what the logic is there.

    Anyway, thanks again for the response.

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    • bob123456789
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    • October 27, 2021

    I had opened a ticket and got a response in which they told me about the additional Gear icon, under the Advanced option which allows me to Block/Allow files. So it is sorted.

    Thanks

    ProTruckDriver
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