Hi,
I'm not sure how this happened but a trojan has appeared on my computer. I have webroot already installed and even with this popup that appeared webroot didn't detect this trojan. I've downloaded the Microsoft safety scanner and ran a test, it removed a different issue: "VirTool:Win32/DefenderTamperingRestore". However, the popup below is still there:
This is a screenshot of my webroot scan, it didn’t detect the trojan:
Please may I ask what I should do?
Kind regards,
Ydn10
Best answer by TripleHelix
From Here: https://answers.microsoft.com/en-us/windows/forum/all/win32defendertamperingrestore-caught-by-windows/8e4db46b-f57c-4d75-982a-859f4cf6677d also I see that you posted here so ignore what they suggested and contact Webroot Support! https://www.windowsphoneinfo.com/threads/trojan-sin2021-detected-how-do-i-remove-it.707974/
Aliases: No associated aliases
This detection is for suboptimal configurations that may prevent Microsoft Defender Antivirus from functioning properly.
If you see this detection, a suboptimal configuration was detected, and Microsoft Defender Antivirus will auto-heal by automatically resetting to more secure configurations.
+63Hello
Please contact Webroot Support to see if a true infection or a False Positive as you say it was a Pop-up and it could be scareware and they will let you know for sure!
Support ticket is best for this!
Webroot Support:
Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)
Thanks,
+63
From Here: https://answers.microsoft.com/en-us/windows/forum/all/win32defendertamperingrestore-caught-by-windows/8e4db46b-f57c-4d75-982a-859f4cf6677d also I see that you posted here so ignore what they suggested and contact Webroot Support! https://www.windowsphoneinfo.com/threads/trojan-sin2021-detected-how-do-i-remove-it.707974/
Aliases: No associated aliases
This detection is for suboptimal configurations that may prevent Microsoft Defender Antivirus from functioning properly.
If you see this detection, a suboptimal configuration was detected, and Microsoft Defender Antivirus will auto-heal by automatically resetting to more secure configurations.
From Here: https://answers.microsoft.com/en-us/windows/forum/all/win32defendertamperingrestore-caught-by-windows/8e4db46b-f57c-4d75-982a-859f4cf6677d also I see that you posted here so ignore what they suggested and contact Webroot Support! https://www.windowsphoneinfo.com/threads/trojan-sin2021-detected-how-do-i-remove-it.707974/
Aliases: No associated aliases
This detection is for suboptimal configurations that may prevent Microsoft Defender Antivirus from functioning properly.
If you see this detection, a suboptimal configuration was detected, and Microsoft Defender Antivirus will auto-heal by automatically resetting to more secure configurations.
That’s great, so it will auto heal the virtool issue. Yes, I posted on Microsoft here: https://answers.microsoft.com/en-us/protect/forum/protect_other-protect_scanning-windows_10/trojan-sin2021-detected-how-do-i-remove-it/9792836e-42b5-45ea-9dcb-13c4c0032230
Strange how it is on that other forum, I didn’t post it on windowsphoneinfo.
Thank you for your help.
+63
This is some info from the Pop-up you posted! https://www.brightcloud.com/tools/url-ip-lookup.php
Click on Picture to see full size!
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