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Carbonite Intrusion

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My Webroot has been unobtrusive until recently. Now, every morning, I get a pop-up telling me I need a Carbonite account. My attempts to comply have been frustrated (and frustrating). When I try to log in, it doesn’t like my credentials. It says it will send me a code but never does.

Why is this happening and what can I do to get rid of it?

 

Best answer by ProTruckDriver

Hello @jmrathbun 

Please see this message in thread:

https://community.webroot.com/webroot-secureanywhere-complete-14/webroot-popup-message-351267?postid=375665#post375665

HTH,

Dave.

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    6 replies

    ProTruckDriver
    Moderator

    Hello @jmrathbun 

    Please see this message in thread:

    https://community.webroot.com/webroot-secureanywhere-complete-14/webroot-popup-message-351267?postid=375665#post375665

    HTH,

    Dave.

    Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
    Ssherjj
    TripleHelix
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    J
    New Voice
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    • jmrathbun
    • Author
    • New Voice
    • 9 replies
    • May 13, 2022

    The problem appeared cured as of this AM. Thanks! 😀

    ProTruckDriver
    TylerM
    Ssherjj
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      ProTruckDriver
    • TylerM
      TylerM
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    TylerM
    Administrator
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    • TylerM
    • Sr. Security Analyst & Community Manager
    • 1272 replies
    • May 13, 2022

    @jmrathbun Thanks for letting us know. It’s solved now for most people and for others it should go away very soon

    ProTruckDriver
    Ssherjj
    TripleHelix
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      ProTruckDriver
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      TripleHelix
    A
    New Voice
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    • AV1
    • New Voice
    • 40 replies
    • May 14, 2022

    How soon is very soon?  The annoying popups must be stopped NOW as it is harassment.

    A
    New Voice
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    • AV1
    • New Voice
    • 40 replies
    • May 22, 2022

    How many tickets are in the support queue for this issue?  I am still receiving the pop-ups 7+ days after raising a support ticket with no feedback forthcoming.

    TylerM
    Administrator
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    • TylerM
    • Sr. Security Analyst & Community Manager
    • 1272 replies
    • May 23, 2022
    AV1 wrote:

    How many tickets are in the support queue for this issue?  I am still receiving the pop-ups 7+ days after raising a support ticket with no feedback forthcoming.

    Hey @AV1  I see that support responded to you on May 17th. They asked you to let them know if you need further assistance. I’m sorry that you are still having this popup issue as most people have had it resolved so please reach out to support. I would be more than happy to escalate and you can speak with an agent

    ProTruckDriver
    Ssherjj
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