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A subscription renewal for three devices was performed for only one. Why?


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On January 3, 2025, my subscription, Webroot® SecureAnywhere® Internet Security Plus 3 Device 1 Year Renewal, had to end, but on December 31 I entered  my account and clicked the button Renew NOw. Unfortunately the renewal was made only for one device. I need it for 3 devices. Why it was not continued as before? For many years I had it for 3 devices.

Best answer by ProTruckDriver

Hello ​@empet Please get in contact with Webroot Support / Sales to solve this problem

Webroot Support:

Submit a ticket

Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)

 Or Contact Webroot Sales:

 Purchases, renewals, and upgrades

Mon - Fri 7 AM to 7 PM (MDT)

wr-customersales@opentext.com

Tel: 1-866-350-6089

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

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3 replies

ProTruckDriver
Moderator
  • Moderator
  • 7838 replies
  • Answer
  • January 1, 2025

Hello ​@empet Please get in contact with Webroot Support / Sales to solve this problem

Webroot Support:

Submit a ticket

Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)

 Or Contact Webroot Sales:

 Purchases, renewals, and upgrades

Mon - Fri 7 AM to 7 PM (MDT)

wr-customersales@opentext.com

Tel: 1-866-350-6089

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.


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  • Author
  • Fresh Face
  • 1 reply
  • January 1, 2025

Thanks!  I’ll do it!


TripleHelix
Moderator
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  • Moderator
  • 9033 replies
  • January 1, 2025

Hello ​@empet 

 

May I ask if you got it from Best Buy Geek Squad? If you did you will need to contact them and if not do as ​@ProTruckDriver said!

 

 

Not finding the answers you need? Contact us for additional assistance.
 
Chat with an Agent
1-888-BEST-BUY
 

 

https://www.webroot.com/us/en/home/products/geeksquad-register

 

Thanks,


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