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How do I know if it is a false positive
Tried to instal some software. Webroot says there is malware attached. Software developer from India says it is false positive, and I should ignore it. How do I know if it is a false positive?
Best answer by DanP
Please Submit a Support Ticket and we can evaluate whether or not the detection is due to a False Positve.
-Dan
-Dan
+35- OpenText Employee
- Answer
Please Submit a Support Ticket and we can evaluate whether or not the detection is due to a False Positve.
-Dan
-Dan
Webroot Threat Research
I keep clicking that support link but I get no place. It asks me to login again, but I can't login. Weird. What should I do?
Hello rrhandle, Welcome to the Webroot Secutity Forum. :D
That link works, please use the same email you registered Webroot with and follow the instructions after hitting enter. Did you make a Webroot Account for your product. Use that same email for the Support Ticket. Your password for the Support ticket will come by email.
If all the above fails please Contact Webroot Support by phone to get it sorted.
HTH,
Dave. 😉
That link works, please use the same email you registered Webroot with and follow the instructions after hitting enter. Did you make a Webroot Account for your product. Use that same email for the Support Ticket. Your password for the Support ticket will come by email.
If all the above fails please Contact Webroot Support by phone to get it sorted.
HTH,
Dave. 😉
Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.2 ~ Backup with: Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
+35- OpenText Employee
You could also the submit the file to us for review here: https://snup.webrootcloudav.com/SkyStoreFileUploader/upload.aspx@ wrote:
I keep clicking that support link but I get no place. It asks me to login again, but I can't login. Weird. What should I do?
If you have a download link for the software we could download the software and check it.
-Dan
Webroot Threat Research
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