+1I had webroot Internet Security Plus installed on my PC’s
I purchased Webroot complete which is showing as a separate Keycode in my account
But now I only seem to be able to access the Internet Security Plus within my portal.
I installed the new keycode on one of my PC’s and it shows the correct keycode but doesn’t show up in the portal what can I do? I raised a support ticket but haven’t received a reply yet
Hello
Webroot Offices I believe are closed until Monday morning. The Support Ticket system is open 24/7/365. Sometimes it takes a Support Ticket 24 to 48 hours to get answered. I also seen it as fast as a few hours. Since the offices are closed the ticket system may have a long line to get answered.
** Try to do a few Webroot scans on the mentioned computer to see if that forces that keycode to your Account. If not, please wait for an answer on your Support Ticket. **
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave.
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