I had webroot Internet Security Plus installed on my PC’s
I purchased Webroot complete which is showing as a separate Keycode in my account
But now I only seem to be able to access the Internet Security Plus within my portal.
I installed the new keycode on one of my PC’s and it shows the correct keycode but doesn’t show up in the portal what can I do? I raised a support ticket but haven’t received a reply yet
Hello
Webroot Offices I believe are closed until Monday morning. The Support Ticket system is open 24/7/365. Sometimes it takes a Support Ticket 24 to 48 hours to get answered. I also seen it as fast as a few hours. Since the offices are closed the ticket system may have a long line to get answered.
** Try to do a few Webroot scans on the mentioned computer to see if that forces that keycode to your Account. If not, please wait for an answer on your Support Ticket. **
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave.
Thanks for the reply Dave, It has been 2 days but I got a reply a short while ago.
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