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Access Denied

  • December 17, 2020
  • 9 replies
  • 537 views
W
New Voice

Was on a website shopping  but it wasn’t  working quite right so I called and the rep told me to refresh the shopping cart .  When I did I got the following below and everytime I try to enter their website or the shopping cart

AccessDeniedAccess Denied46F5510F96FA5FCEXfXmolAfm7rKhP0SXwWVpcOuf+5SV9hf/sp+azuQpVUkbmfmXtxrVKhK/w9AIvD95uXQA8PHNoc=

Best answer by TripleHelix

No issues here?

 

 

May I suggest that you do a clean reinstall of WSA.

 

Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Look to see if this folder is gone: C:\ProgramData\WRData and if it’s there delete it. (Hidden Area)
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot once again
  • DO NOT import any old settings as you can set it up as you like once it's done

Please let us know if that resolves your issue?

Thanks,

    9 replies

    K
    Forum|alt.badge.img+20
    • khumphrey
    • Retired Webrooter
    • December 17, 2020

    @wendy4nyy ,

    Do you have an adblocker installed? Perhaps that could be the cause for it blocking the shopping cart section of the website. Additionally, try a different browser (chrome, mozilla, edge) and see what happens.

    Let me know if that helps! 

    -Keenan

    W
    New Voice
    • wendy4nyy
    • Author
    • New Voice
    • December 17, 2020

    Thanks for the suggestion about a different browser and no, I don’t have an adblocker 

    W
    New Voice
    • wendy4nyy
    • Author
    • New Voice
    • December 17, 2020

    I tried firefox instead of Chrome but still get a different but weird error message.  This is so bizarre!

    W
    New Voice
    • wendy4nyy
    • Author
    • New Voice
    • December 17, 2020

    By the way. I can’t even go to their website without attempting to go directly to the shopping cart.  The site is GlassesUsa.com

    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • Answer
    • December 17, 2020

    No issues here?

     

     

    May I suggest that you do a clean reinstall of WSA.

     

    Please follow the steps closely!

    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
    • Uninstall WSA and Reboot
    • Look to see if this folder is gone: C:\ProgramData\WRData and if it’s there delete it. (Hidden Area)
    • Install with the new installer, enter your Keycode
    • Let it finish it's install scan
    • Reboot once again
    • DO NOT import any old settings as you can set it up as you like once it's done

    Please let us know if that resolves your issue?

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
      W
      New Voice
      • wendy4nyy
      • Author
      • New Voice
      • December 17, 2020

      Before I uninstall and reinstall WSA I should tell you I turned  off WSA and attempted to access this website.  does this change your assessment of whether this action will help?

        TripleHelix
        Moderator
        Forum|alt.badge.img+63
        • TripleHelix
        • Moderator
        • December 18, 2020

        Before I uninstall and reinstall WSA I should tell you I turned  off WSA and attempted to access this website.  does this change your assessment of whether this action will help?


        Yes sure then let us know!

        Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
          W
          New Voice
          • wendy4nyy
          • Author
          • New Voice
          • December 18, 2020

          Nothing  changed  I still cannot access that website ...strangest thing ever! Thanks for trying

            TripleHelix
            Moderator
            Forum|alt.badge.img+63
            • TripleHelix
            • Moderator
            • December 18, 2020

            Nothing  changed  I still cannot access that website ...strangest thing ever! Thanks for trying


            Yes very odd maybe you should seek help on the Microsoft forums? https://answers.microsoft.com/en-us

            Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
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