Hello @cecillynn 

Have a look at these:

https://community.webroot.com/password-manager-87/how-to-setup-your-lastpass-account-337947

https://community.webroot.com/password-manager-87/how-to-switch-from-password-manager-to-lastpass-337946

https://community.webroot.com/password-manager-87/how-to-switch-to-the-new-password-manager-for-users-registered-with-the-same-email-in-both-password-manager-lastpass-337908

If none of these work for you then please Submit a Support Ticket and they will help you.

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply.

Thanks,