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Hi all

Just got my computer back from a service and initially i could only receive e mails but now i can neither send or receive e mails however when i use my Ipad i can send receive from there so its not the e mail account just the computer (i think)

Anyone got any ideas?

The following message appears:

A TCP/IP error occurred while trying to connect to the server.

Subject 'Re: 3 The Junction, Dudbridge Hill.'

Server: 'smtp.tools.sky.com'

Windows Live Mail Error ID: 0x800CCC15

Protocol: SMTP

Port: 465

Secure(SSL): Yes
Hi taggy

 

Welcome to the Community Forums.

 

Please take a look at this thread & this thread from the MS Support Forums, as I believe that the information therein may be of use to youre. this issue.

 

Regards, Baldrick
? are you on windows 10 and using the mail tile in the start menu? that one somethimes acts up for me too when i'm on a low speed connection. What happens if you connect via a browser directly to outlook.com or your mail provider's webmail interface?

 

Ar you connecting via wifi or via lan cable?
Welcome Taggy,

It may be that your SMTP setting is not correct and/or is getting changed by email client auto settings...........................should be

 

smtp.tools.sky.com

 

Can you sign in and send/receive here..............

 

https://www.sky.com/
i will try what you say and let you know.............. wifi is my connection



many thanks

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