Hey @peacesd ,

I moved this topic to “Tech Talk” as it’s more of a general/non-webroot technical question. 

I have a few questions for you;

1. Did your Microsoft word license run out?
2. What was the “other program” it wanted you to open it with?
3. What happens when you try to switch it to english?

I found this article that might be able to help you: https://docs.microsoft.com/en-us/office/troubleshoot/word/damaged-documents-in-word

Let me know your answers and if that article helped. Thanks!

-Keenan

Thanks for replying, I don’t know how to tell if our Microsoft word license has run out but I can still open all our other documents with word so I’m guessing not. It wanted to open this document with something called ThinPrint Cloud printer. Then it wanted you to set up an account and download something from EZEEP or something like that to connect the desktop to the printer. When I manually try to switch it back to Word, it’s in gibberish and doesn’t give you an English option, just a bunch of foreign  languages. I don’t know who or how this got changed, why it was only 2 of our documents affected or how to retrieve this document. Haven’t checked out the link you gave me yet. Does this sound like some kind of hack? Have you ever heard of these other programs? 

I’ve never heard of these other programs, but if you don’t know what it is I recommend you uninstall it from your computer using a program like Ccleaner: https://www.ccleaner.com/

At worst it’s probably just really bad freeware. 

Let me know how it goes following that windows article!

-Keenan