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Hello,



I have been chasing an infection and I am getting infection paths such as %appdata%\... "?.\"... %winroot%... etc.



Is there a setting that needs to changed to provide this level of detail because it's frustrating that I have to chase a file path when it's not properly (at least I don't see it) documented.



Any assistance would be great because when a machine(s) are infected, I don't have time to do anyone else job.



Thank you.
Hello @aholgate and Welcome to Webroot Community!



I assume you have WSA installed so you can save a Scan or Threat Log to see the infection path:



Scan Log: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/SavingScanLogs.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____1



Threat Log: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/SavingThreatLogs.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____2



And if nothing shows up you can Submit a Support Ticket from the said system and they will look into it for you.



Thanks,

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