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Have a ransomware problem two folders keep regenerating Ernieuserlist and erniesitelist. any thought

  • November 6, 2014
  • 1 reply
  • 18 views

Got a Ransomeware that claims RSA-2048 encrption. It mainly hit the e-mail and some other files. The problem is Webroot has not found all of the associated files. Something in the system keeps generating hidden files.  Ernieuserlist and erniesitelist
 
Thoughts?

1 reply

shorTcircuiT
Gold VIP
  • Gold VIP
  • November 6, 2014
Hello there!  Welcome to the Community!
 
Please submit a Trouble Ticket as soon as you can for Webroot Support to take a look.  This is free of charge to anyone with a valid WSA license.
 
Please excuse my short remarks, but with suspected ransomware Support, soooner rather than later, is the best option :)