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I need help with Webroot OK
Hello and Welcome to the Webroot Community!

 

Just open the main GUI and click on Scan My Computer! And if you feel your infected please Submit a Support Ticket and they will let you know! May I ask what WSA product are you using? http://www.webroot.com/us/en/home/products/compare

 

Thanks,

 

Daniel ;)

 

I do that often and it still says I have not done one why
Can you please do a clean reinstall of WSA and Please follow the steps closely!

 


  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? And again can you tell which product you are using as it says here Complete: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C12_MyAccount/CH11a_ViewingAccount.htm

 

Thanks,

 

Daniel

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