I'm having a ton of problems with my HP 6700 printer since installing 10.10.4. My MBA sees the printer but shows it as sleeping. I can use the printer utility and connect to the printer, check the ink levels, etc. but the printer queue says the "printer is not connected" (yet, the utility sees it and connects to it). If I pause the printer in the queue and then turn the printer off and then back on, it then prints. It's driving me crazy...last night I had a bunch of docs to print and send to my accountant in a timely manner in order to get to FedEx before the pickup time and with each doc I had to turn the printer on and off. As you can imagine, I was one frustrated guy. It's seems to be going to sleep and not waking up when it's called. I'm using the Wi-Fi connection, not a hard wire.
I was able to print a doc from my iPhone so it seems to be some communication between the HP software and Window 10.
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Hello johndavid4831,
Welcome to the Webroot Community,
Have you tried going to this HP Web Site
You can also right click on Webroot in the system tray and shut down. Then try printing again. If you can print then you know that Webroot is the issue.
Please have a look here at these PC User Guide articles that can help you with unblocking and allowing if you are totally sure these programs or sites are not malicious.
Controlling active processes
https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingSystemControl/Control...
Blocking/Allowing files
https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#ManagingQuarantine/Blockin...
Managing protected applications
https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#ManagingIdentityProtection...
Managing active connections
https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingFirewallProtectionWeb...
Lets try to put into English the essence of the areas where a user can tailor what WSA does to protect the system
There are essentially 3 key areas where this can happen/a user can override WSA. These are essentially reached, from the main WSA panel, as follows:
and once there the user usually has the options to:
A. "Allow"
B. "Protect/Monitor"
C. "Block/Deny"
In the case of 1. Detection Configuration
If an item is set to:
- "Allow", WSA ignores it during scans and shield actions, meaning if it's a virus that has been allowed, it can continue acting as a virus acts. Be careful of what you allow in this area and ensure it's something you trust implicitly if you are going to change the status from Block to Allow.
- "Monitor", WSA will watch the item to determine if it is legitimate or related to malware. It is not necessary to add files into this list or set files to monitor manually unless you are changing them from a Block or Allow status. This might be useful if for example you think Webroot might have had a false positive on something and you want to check again at a later time to see if the determination has changed. You could set it to Monitor and have Webroot check it again.
- "Block", then WSA will treat the items as it would detected malware. It will not be executed, and it will not be written to your hard drive. Detected infections are automatically set to a Block status.
In the case of 2:
- "Allowed applications" are not secured against information-stealing malware, and also have full access to protected data on the system. Many applications unintentionally access protected screen contents or keyboard data without malicious intent when running in the background. If you trust an application that is currently marked as "Deny," you can change it to "Allow."
- "Protected applications" are secured against information-stealing malware, but also have full access to data on the system. By default, web browsers are assigned to the "protected" status. If desired, you might also want to add other software applications to "protected," such as financial management software. When you run a protected application, the Webroot icon in the system tray displays a padlock.
- "Denied applications" cannot view or capture protected data on the system, but can otherwise run normally.
And finally, in the case of 3. Control Active Processes
If a process is set to:
- "Allow" it means WSA allows it to run on the system. It's important to note that if an item is already allowed here, that's because Webroot knows already from seeing the file before that it's ok to allow.
- "Monitor" status means WSA will journal what that program is doing and keep a very close eye on it for any suspicious activity. Basically it would treat it as if it wasn't already sure about it one way or the other, and it wants to monitor it closely until it's sure about it.
- "Block" means just that...iWSA does not allow it to run on the syste. Be very careful about what you block in this area and ensure that anything you decide to block is a non-essential process. Otherwise, you could be setting yourself up for a lot of grief if you block something critical.
Now, hopefully that has given you a consolidated low down on where to look and what you can do to affect how WSA 'interferes' with files, objects & processes on your system...and so wil help you get to the bottom of what is causing you grief.
You can also submit a Support Ticket if you need files whitelisted.
Hope this helps!
Welcome to the Webroot Community,
Have you tried going to this HP Web Site
You can also right click on Webroot in the system tray and shut down. Then try printing again. If you can print then you know that Webroot is the issue.
Please have a look here at these PC User Guide articles that can help you with unblocking and allowing if you are totally sure these programs or sites are not malicious.
Controlling active processes
https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingSystemControl/Control...
Blocking/Allowing files
https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#ManagingQuarantine/Blockin...
Managing protected applications
https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#ManagingIdentityProtection...
Managing active connections
https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingFirewallProtectionWeb...
Lets try to put into English the essence of the areas where a user can tailor what WSA does to protect the system
There are essentially 3 key areas where this can happen/a user can override WSA. These are essentially reached, from the main WSA panel, as follows:
- PC Security > Block/Allow Files
- Identity Protection > Application Protection
- Utilities > System Control > Control Active Processes
and once there the user usually has the options to:
A. "Allow"
B. "Protect/Monitor"
C. "Block/Deny"
In the case of 1. Detection Configuration
If an item is set to:
- "Allow", WSA ignores it during scans and shield actions, meaning if it's a virus that has been allowed, it can continue acting as a virus acts. Be careful of what you allow in this area and ensure it's something you trust implicitly if you are going to change the status from Block to Allow.
- "Monitor", WSA will watch the item to determine if it is legitimate or related to malware. It is not necessary to add files into this list or set files to monitor manually unless you are changing them from a Block or Allow status. This might be useful if for example you think Webroot might have had a false positive on something and you want to check again at a later time to see if the determination has changed. You could set it to Monitor and have Webroot check it again.
- "Block", then WSA will treat the items as it would detected malware. It will not be executed, and it will not be written to your hard drive. Detected infections are automatically set to a Block status.
In the case of 2:
- "Allowed applications" are not secured against information-stealing malware, and also have full access to protected data on the system. Many applications unintentionally access protected screen contents or keyboard data without malicious intent when running in the background. If you trust an application that is currently marked as "Deny," you can change it to "Allow."
- "Protected applications" are secured against information-stealing malware, but also have full access to data on the system. By default, web browsers are assigned to the "protected" status. If desired, you might also want to add other software applications to "protected," such as financial management software. When you run a protected application, the Webroot icon in the system tray displays a padlock.
- "Denied applications" cannot view or capture protected data on the system, but can otherwise run normally.
And finally, in the case of 3. Control Active Processes
If a process is set to:
- "Allow" it means WSA allows it to run on the system. It's important to note that if an item is already allowed here, that's because Webroot knows already from seeing the file before that it's ok to allow.
- "Monitor" status means WSA will journal what that program is doing and keep a very close eye on it for any suspicious activity. Basically it would treat it as if it wasn't already sure about it one way or the other, and it wants to monitor it closely until it's sure about it.
- "Block" means just that...iWSA does not allow it to run on the syste. Be very careful about what you block in this area and ensure that anything you decide to block is a non-essential process. Otherwise, you could be setting yourself up for a lot of grief if you block something critical.
Now, hopefully that has given you a consolidated low down on where to look and what you can do to affect how WSA 'interferes' with files, objects & processes on your system...and so wil help you get to the bottom of what is causing you grief.
You can also submit a Support Ticket if you need files whitelisted.
Hope this helps!
I believe this should be marked as spam. The phone number given is not legit.
Just my opinion, of course.;)
BD
Just my opinion, of course.;)
BD
Hi@ wrote:
I believe this should be marked as spam. The phone number given is not legit.
Just my opinion, of course.;)
BD
You could be right but...:@
I agree the body of the post seems legit but the phone number is a scammer.
I went ahead and removed the phone number from all posts.@ wrote:
I believe this should be marked as spam. The phone number given is not legit.
Just my opinion, of course.;)
BD
@ wrote:
I went ahead and removed the phone number from all posts.@ wrote:
I believe this should be marked as spam. The phone number given is not legit.
Just my opinion, of course.;)
BD
I fell for this big time a couple of months ago-believing I was speaking with an HP tech gave me confidence even when i started mto get a bad feeling. I let them work on my computer AND my husband's, and we've had issues since.
Hi Sydney1101
Welcome to the Community Forums.
Sorry to hear about your experience with this scam.
If you are having security-related issues and you have an active WSA subscription then you could Open a Support Ticket and see if the Webroot Support Team can be of assistance to you with the issues.
Regards, Baldrick
Welcome to the Community Forums.
Sorry to hear about your experience with this scam.
If you are having security-related issues and you have an active WSA subscription then you could Open a Support Ticket and see if the Webroot Support Team can be of assistance to you with the issues.
Regards, Baldrick
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