I can't enter my security code key to login, what's wrong?
I am trying to log into my account by entering the 4th and 6th characters of my key code. It isn't accepted for some reason. What am I doing wrong?
+56Hello and Welcome to the Webroot Community!
Have a look at these pictures and hope it helps:
Daniel ;)
Have a look at these pictures and hope it helps:
Daniel ;)
Hi Debdeb2
Welcome to the Community Forums.
As an additional thought do note that the Security Code is Case Sensitive...and I have fallen foul of not remembeering this a few times...so you could try a different case of the characters required otherwise the Reset as suggested by Daniel is you best bet.
Regards, Baldrick
Welcome to the Community Forums.
As an additional thought do note that the Security Code is Case Sensitive...and I have fallen foul of not remembeering this a few times...so you could try a different case of the characters required otherwise the Reset as suggested by Daniel is you best bet.
Regards, Baldrick
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