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I can't enter my security code key to login, what's wrong?

  • September 20, 2014
  • 2 replies
  • 20 views

I am trying to log into my account by entering the 4th and 6th characters of my key code.  It isn't accepted for some reason.  What am I doing wrong?

2 replies

RetiredTripleHelix
Gold VIP
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Hello and Welcome to the Webroot Community!
 
Have a look at these pictures and hope it helps:
 
Daniel ;)
 


 


Baldrick
Gold VIP
  • Gold VIP
  • September 21, 2014
Hi Debdeb2
 
Welcome to the Community Forums.
 
As an additional thought do note that the Security Code is Case Sensitive...and I have fallen foul of not remembeering this a few times...so you could try a different case of the characters required otherwise the Reset as suggested by Daniel is you best bet.
 
Regards, Baldrick