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I need help with my printer or Laptop

  • March 3, 2016
  • 3 replies
  • 17 views

I bought a new Laptop HP Notebook and I have  a HP Desk jet 1000 printer. The problem is my printer only prints color copies, it does not print any black & white copies. My printer worked fine with my other laptop. 
Can anyone HELP me with this issue, I'm very frustrated.
 
Thanks Mary https://

3 replies

Yankeelady2015
Community Leader
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Hi Mary did you load the printer software into your new laptop? Secondly is the black cartridge empty in your HP Desk jet?

ProTruckDriver
Moderator
Hi Mary, Welcome to the Webroot Community Forum. :D
 
I see that you are running HP Laptop & Printer. I also run a HP Desktop and 2 HP printers. Anytime I need help with HP equipment I go the the HP Support Forums and get answers there. If you have a Webroot problem than they can be answered on the Webroot Community Forum.
 
HTH,
Dave

Yankeelady2015
Community Leader
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Thanks Dave