i sent a message few minutes ago. message said sent to [email removed] not the right email
I sent a message to you a few minutes ago. about a fraud "I believe" regarding browser hi-jacking. I was stuck on this page so I contacted the number provided. to fix this. 844-465-4888. in relation to ABC repair tech, from Microsoft repair tech. Real time. they said I had a bad virus and wanted to fix my computer for $400. I like an idiot gave them access to control my computer with their mouse. but did not give them any credit card info. do they still have access to my computer even though I shut down the chat session. the message I sent to you, send I would recieve a response being sent to [email removed], this email address is not valid. my new email address is [email removed] I just had my computer down there today. service # 00412-28670038. my phone # [phone number removed]
+62Hi J_J,
Welcome to the Webroot Community,
THIS IS A SCAM!! Neither Microsoft nor any other company sends emails, pop ups, or phone calls of any kind advising that you may have a problem.
If you clicked anything links, allowed them to remote into your computer, or went to any web sites please submit a Trouble Ticket ASAP. (Now would be a good idea....)
If you would like more information, read on (After submitting that Trouble Ticket.....)
NEWS ARTICLE: Tech Support Scams are on the rise.
Microsoft never issues this type of warning or email or anything of a sort! Please see the following link for Microsofts official word on this:
http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx
"Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.
Cybercriminals often use publicly available phone directories so they might know your name and other personal information when they call you. They might even guess what operating system you're using.
Once they've gained your trust, they might ask for your user name and password or ask you to go to a website to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information is vulnerable."
Also see Avoid scams that use the Microsoft name fraudulently
http://www.microsoft.com/security/online-privacy/msname.aspx
For more information here iwhat the United States Federal Trade Commission has to say on the subject::
http://www.consumer.ftc.gov/articles/0346-tech-support-scams
"In a recent twist, scam artists are using the phone to try to break into your computer. They call, claiming to be computer techs associated with well-known companies like Microsoft. They say that they’ve detected viruses or other malware on your computer to trick you into giving them remote access or paying for software you don’t need.
These scammers take advantage of your reasonable concerns about viruses and other threats. They know that computer users have heard time and again that it’s important to install security software. But the purpose behind their elaborate scheme isn’t to protect your computer; it’s to make money."
This scam is common and has been around for quite a while. Here is a good Webroot Blog article from April 2013 by Threat Researcher Roy Tobin.
http://www.webroot.com/blog/2013/04/30/fake-microsoft-security-scam/
Also add a good free Ad Blocker like the ones suggested below:
For Internet Explorer Ad Block Plus: https://adblockplus.org/
For Firefox uBlock: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/?src=ss or Privacy Badger:https://addons.mozilla.org/en-us/firefox/addon/privacy-badger-firefox/
Google Chrome uBlock: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm?hl=en or Privacy Badger: https://chrome.google.com/webstore/detail/privacy-badger/pkehgijcmpdhfbdbbnkijodmdjhbjlgp
In short, NO ONE represents Microsoft except.. Microsoft. DO NOT do whatever it is they are asking.
Welcome to the Webroot Community,
THIS IS A SCAM!! Neither Microsoft nor any other company sends emails, pop ups, or phone calls of any kind advising that you may have a problem.
If you clicked anything links, allowed them to remote into your computer, or went to any web sites please submit a Trouble Ticket ASAP. (Now would be a good idea....)
If you would like more information, read on (After submitting that Trouble Ticket.....)
NEWS ARTICLE: Tech Support Scams are on the rise.
Microsoft never issues this type of warning or email or anything of a sort! Please see the following link for Microsofts official word on this:
http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx
"Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.
Cybercriminals often use publicly available phone directories so they might know your name and other personal information when they call you. They might even guess what operating system you're using.
Once they've gained your trust, they might ask for your user name and password or ask you to go to a website to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information is vulnerable."
Also see Avoid scams that use the Microsoft name fraudulently
http://www.microsoft.com/security/online-privacy/msname.aspx
For more information here iwhat the United States Federal Trade Commission has to say on the subject::
http://www.consumer.ftc.gov/articles/0346-tech-support-scams
"In a recent twist, scam artists are using the phone to try to break into your computer. They call, claiming to be computer techs associated with well-known companies like Microsoft. They say that they’ve detected viruses or other malware on your computer to trick you into giving them remote access or paying for software you don’t need.
These scammers take advantage of your reasonable concerns about viruses and other threats. They know that computer users have heard time and again that it’s important to install security software. But the purpose behind their elaborate scheme isn’t to protect your computer; it’s to make money."
This scam is common and has been around for quite a while. Here is a good Webroot Blog article from April 2013 by Threat Researcher Roy Tobin.
http://www.webroot.com/blog/2013/04/30/fake-microsoft-security-scam/
Also add a good free Ad Blocker like the ones suggested below:
For Internet Explorer Ad Block Plus: https://adblockplus.org/
For Firefox uBlock: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/?src=ss or Privacy Badger:https://addons.mozilla.org/en-us/firefox/addon/privacy-badger-firefox/
Google Chrome uBlock: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm?hl=en or Privacy Badger: https://chrome.google.com/webstore/detail/privacy-badger/pkehgijcmpdhfbdbbnkijodmdjhbjlgp
In short, NO ONE represents Microsoft except.. Microsoft. DO NOT do whatever it is they are asking.
They may still have access to your computer even though you shut the chat down they could have loaded a trojan or other virus to back door your computer, you should run webroot to make sure and then submit a trouble ticket to the webroot people so they can do a deeper inspection, and nobody will ever put out a number to have your computer fixed it is always a scam. Hope this info helps.
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