@Nathan452 ,

Welcome to the community!

It looks like you didn’t fill in your email address in this screenshot. Can you double check that you’re putting in all of your credentials and then respond back? 

Thanks!

-Keenan

i did fill it in

i did not want to show my Email

@Nathan452 ,

Ahh I see - Thank you for the clarification!

Have you tried clicking the “forgot password?” link?

If that process doesn’t work for you, I recommend you contact our SUPPORT TEAM for assistance.

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

yes i have