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IP address hacked

  • September 22, 2019
  • 1 reply
  • 58 views
G
New Member
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Dell has called me because my computer hasn't done any updates with them. I'm not sure if I can trust them or not. I did call them back with the number I have when I got my computer. The tech checked my computer and said that my IP address was hacked and this person was uploading porn using my IP address from a site called (~ Snip ~ PTD). He then said that they can correct this for a $399 price tag. I told him no because my Anti Virus protection should of caught this. Am I correct in thinking Webroot should of found this? Or what do I do to get this problem fixed. Can any one help me with this problem Please.

PTD ~ Removed name of Website.

    1 reply

    ProTruckDriver
    Moderator
    Hello @girleygirl5555 , Welcome to the Webroot Community Forum.

    This sounds like a scam. Since you let the person on your computer it would be best to contact Webroot Support to see what that person had done to your computer.
    Note: I removed the name of the website even though it was not a link.

    Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
    Support Ticket System is Open 24/7

    Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

    HTH,
    Dave.
    Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.3 Satechi Stand and Hub with SSD Enclosure~Backup with: Time Machine, iCloud & Portable SSD. PWM: RoboForm. "An Apple A Day, Keeps Microsoft Away" 👁¿👁 Spam Annihilater 👁¿👁
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