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Hello everyone!  

 

I'm a longtime  subscriber of Webroot, but this is the first time I've come here for help.

 

My Q:  Is a virus scan in Safe Mode a good or bad idea?

 

I'm currently using  WIN 10 on a newer HP Pavillion.  Lots of problems with the OS, but right now

the biggest one  is that my curser keeps returning to the last place I had inserted it, e.g. the middle

of a sentence where I made a correction.and then finish the line or paragraph,  hit  Enter for a new line

& continuing typing only find my new line has been inserted starting with the last correction.point.

 

The problem is happenind if I'm "at home" or posting on other sites.

 

A bag-full of suggestions from my usual online sources, but no solution. Latest idea I read about was a virus scan

in Safe Mode. Good idea or bad? 

 

.Any help much appreciated.

 

JoanneK
Hello

If you suspect an system is infected:

The best thing to do is to Open a Support Ticket, and ask Webroot Support to take a look and remove this for you.  There is no charge for this if you are a WSA license holder, with a current subscription.

+

Virus Removal Options

https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Virus-Removal-Options/ta-p/54074

How to Remove Potentially Unwanted Applications

https://community.webroot.com/t5/Techie-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/40744

 

Can I run scan in safe mode? 

1. Start your computer in Safe Mode with Networking.



For instructions on starting in Safe Mode with Networking



http://www5.nohold.net/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=68"



2. Open Webroot SecureAnywhere from the tray, start menu or desktop icon.

3. Click on the cog icon next to 'PC Security'.

4. Open the 'Scan & Shields' tab.

5. Click the 'Custom Scan' button.

6. The default scan option is 'Deep'. Click Scan.
Thnx for info.  I'll try it out tomorrow or asap. ~ joannek

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