Hello @RacWeb12 

Please follow the steps below closely in terms of installing WSA on the target system/machine!

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• KEEP the computer online during the install to make sure it works correctly
• Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE). Let us know if it is the Mac version you need
• Install with the new installer, entering your Keycode when prompted to do so in the install process
• Let it finish it's install scan
• Reboot

Thanks,

As always, if you still have issues, reach out to customer support and they will help you get things working. 
 

https://www.webroot.com/us/en/support/support-home

When entering keycode should I include hyphens?

Hello @Michael Kutschbach ,

Yes include the hyphens.