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I'm a "semi-techie" with some experience with computers and classroom experience with computers interested in learning more through community experience rather than classroom.

 

I unfortunately clicked on the right menu within my Facebook acct. introducing Malware to my home laptop. As my screen buzzed and furiously flashed and buzzed, I read the request to call an 888 phone number; I immediately shut down and called my provider who advised I download Ad Block Plus and scan with malware bytes.org. After getting rid of the flash/buzzing, I now start up and each time it seems slow to start with a gray screen to begin with. Though I've scanned frequently, I can't help but think there's still something hanging onto my computer. Possible? Any way to further research?

Many thanks for any help you might provide,

Sue Wonder
Hello suewonder,

 

Welcome to the Webroot Communuity,

 

You did the right thing bu shutting down your computer. This was obviously a Scam.

 

Please read this KB Article about PUAs. and/or you can Submit a Support Ticket and have the Support Team take a look for you. This is a free service with a Webroot subscription. They usually respond in 24-48 hours.

 

Hope this helps?

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