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I have an secure anywhere valid account. My old g4 took the keycode without problems. My new g6 refuses to recognize it. Why?
Hello @jwc4jc



Welcome to the Webroot Community.



May I ask if you uninstalled Webroot from your old G4? Have you removed this device from your Online Account Console?


  1. Log in to my.webrootanywhere.com and select the console you want to view.
  2. Click the Mobile Security tab.
  3. Select the device you want to deactivate.
Then go to your new G6 and try the keycode again.



If you are still having issues the please Submit a Support Ticketwhich is free of charge with an active subscription.



Hope this helps?
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