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trying to opt out of auto renewal and says I’m not signed up for that even tho Webroot deducted money in November from my Credit card

Hello @waterwolf , Welcome to the Webroot Community Forum.

This problem would have to be handled by Webroot Support. Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

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HTH,

Dave.

Thank you very much Dave. 

You’re Welcome waterwolf. :relaxed:

Hello. I am having a similar problem. I went into the Web Console to look for the auto-renewal opt-out, but could not find it. Basically, I am trying to avoid another charge in my credit card once the license expires.

Thanks,

Javier

Hello @javierV 

 

You can opt-out here: https://www.webroot.com/us/en/auto-renewal-optout

 

Thanks,

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