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Opt Out

  • February 20, 2020
  • 5 replies
  • 114 views
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Fresh Face
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trying to opt out of auto renewal and says I’m not signed up for that even tho Webroot deducted money in November from my Credit card

Best answer by ProTruckDriver

Hello @waterwolf , Welcome to the Webroot Community Forum.

This problem would have to be handled by Webroot Support. Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

    5 replies

    ProTruckDriver
    Moderator
    • ProTruckDriver
    • Moderator
    • Answer
    • February 20, 2020

    Hello @waterwolf , Welcome to the Webroot Community Forum.

    This problem would have to be handled by Webroot Support. Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

    Support Ticket System is Open 24/7

     

    Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

     

    HTH,

    Dave.

    Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.3 Satechi Stand and Hub with SSD Enclosure~Backup with: Time Machine, iCloud & Portable SSD. PWM: RoboForm. "An Apple A Day, Keeps Microsoft Away" 👁¿👁 Spam Annihilater 👁¿👁
    Ssherjj
    TripleHelix
    W
    Fresh Face
    Forum|alt.badge.img+1
    • waterwolf
    • Author
    • Fresh Face
    • February 20, 2020

    Thank you very much Dave. 

    ProTruckDriver
    Ssherjj
    TripleHelix
    ProTruckDriver
    Moderator

    You’re Welcome waterwolf. :relaxed:

    Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.3 Satechi Stand and Hub with SSD Enclosure~Backup with: Time Machine, iCloud & Portable SSD. PWM: RoboForm. "An Apple A Day, Keeps Microsoft Away" 👁¿👁 Spam Annihilater 👁¿👁
    Ssherjj
    TripleHelix
    J
    New Member
    • javierV
    • New Member
    • December 15, 2020

    Hello. I am having a similar problem. I went into the Web Console to look for the auto-renewal opt-out, but could not find it. Basically, I am trying to avoid another charge in my credit card once the license expires.

    Thanks,

    Javier

    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • December 15, 2020

    Hello @javierV 

     

    You can opt-out here: https://www.webroot.com/us/en/auto-renewal-optout

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    Ssherjj
    TripleHelix
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