I click on my Webroot to run scan. The screen is green then turns orange with a big exclamation point. My account has a yellow caution symbol. Can someone please tell me what this means?
Solved
Orange Color and Exclamation Point
Best answer by TripleHelix
Here is an Example!
+63Hello
It could be a couple of things like you have less than 30 days on your subscription or one of the Shields is turned off and you can check from the main GUI.
If all of these are fine then you will need to Submit a Support Ticket and they can check it out for you.
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
+63Here is an Example!
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
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