As tech pros, we know to never, ever overlook the basic root causes for a tech problem. If only we could get users to check the fundamentals before calling us -- especially in the middle of the night. In my 17 years of IT support and management, this particular encounter takes the cake.
I was working at a midsize suburban hospital with a fairly busy emergency department serving a multicounty area. At one point, it had 24/7 on-site IT staffing, but after budget cuts, we were down to three IT staffers, rotating 24/7 on-call shifts every third week. You never knew what to expect; we regularly faced everything from simple password resets to a core switch meltdown and all points in between.
InfoWorld/ full read here/ http://www.infoworld.com/t/it-jobs/paging-it-please-report-the-emergency-room-stat-244502
