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Password only lasts one login

  • February 17, 2020
  • 2 replies
  • 49 views

cpcnw
New Voice
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I am in a recurring loop!

 

I can only log in once!!!

 

Then I have to go through with ‘I lost my password’ and resetting it.

 

Soon as I log out - that’s it! I am locked out AGAIN!!!

 

This is bloody nuts!!!

Best answer by Ssherjj

Hello @cpcnw 

Welcome to the Webroot Community,

Sorry for all the inconveniences that you are experiencing. Would you please Submit a Support Ticket or Contact Webroot Support   and they will help you free of charge with a Webroot subscription.

 

Hope this helps?

This topic has been closed for replies.

2 replies

cpcnw
New Voice
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  • Author
  • New Voice
  • February 18, 2020

I must have rested my password about 20 times but I still get locked out!!!

Really infuriating!

Can an admin look at this for me please?


Ssherjj
Moderator
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  • Moderator
  • Answer
  • February 18, 2020

Hello @cpcnw 

Welcome to the Webroot Community,

Sorry for all the inconveniences that you are experiencing. Would you please Submit a Support Ticket or Contact Webroot Support   and they will help you free of charge with a Webroot subscription.

 

Hope this helps?