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In the past few days I've been having a problems posting a comment on AOL news articles.  I go to comments, type in my message but when I hit Send - nothing happens.  It won't go through.  I also find when I'm typing my message that the computer seems to drag or or even stop for a second and then plays catch up.  This happens on AOL. Google Chrome and Firefox.  Someone said it might be a problem with my Webroot Anti-Virus program. Can anyone help me?  I don't know anything about plug ins or add ons or even where to find them. 

 

I am appreciative of any help I can get.

 

Jan
? You came to the right place!  The folks in here are incredibly helpful and have alot of input that can help you figure out the most pesky of problems.  I wish that I was one of them, but alas I'm in the remedial sector when it comes to tech things, but the folks in here will give you great input and advice and you'll be humming along in no time!
Hello Jan,

 

Sorry your having troubles with your computer. Try shutting Webroot down to see if that fixes the problem.

Webroot icon in task bar lower right hand side. Right click > shut down.

 

Also you may try a Uninstall / Install which fixes most of the problems if any with Webroot:

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
 

HTH,

Dave. 😉
Hey Dave,

 

Thank you so much.   I did exactly as you instructed and I'm back to normal.  You people in this

community are awesome.  

 

Kudos!
You're absolutely right. I came here once before for help and they solved my problem. They're awesome.



Thanks.
@ wrote:

Hey Dave,

 

Thank you so much.   I did exactly as you instructed and I'm back to normal.  You people in this

community are awesome.  

 

Kudos!

Your Welcome Jan. :D

We do have nice people on this forum. Teamwork 😉

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