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Remove Problem Help Me

  • December 4, 2016
  • 9 replies
  • 64 views

9 replies

Baldrick
Gold VIP
  • Gold VIP
  • December 4, 2016
Hi davil
 
Welcome to the Community Forums.
 
Given what you are saying you have tried I would recommend that you Open a Support Ticket to inform the Support Team of the position and seek their assistance in completely removing WSA from your system.
 
Regards, Baldrick

  • Author
  • New Voice
  • December 4, 2016
My problem is still continuing

remove pls help me

Get into an authorized computer and help it remotely

Baldrick
Gold VIP
  • Gold VIP
  • December 4, 2016
Hi davilWe in the Community are not able to access others computer to provide assistance...that is the job of the Webroot Support. The Webroot Community is NOT the Webroot Support Team.Please open the support ticket as soon as possible using the link I provided in my previous post and the Support Team should be along to assist you with the issue...and they should be able to access your system remotely.I hope that this clarifies the position and what we can do here in the Community?Regards, Baldrick

  • Author
  • New Voice
  • December 4, 2016
I request waiting  admin

Baldrick
Gold VIP
  • Gold VIP
  • December 4, 2016
OK, give them some time to respond. Hopefully they will do that soon.
 
Regards, Baldrick

  • Author
  • New Voice
  • December 5, 2016
I've done what you said I can not delete this software

Cat
Forum|alt.badge.img+4
  • Retired Webrooter
  • December 5, 2016

  • Author
  • New Voice
  • December 5, 2016
problem is solved

  • Retired Webrooter
  • December 5, 2016
We're so happy to hear that you got the issue resolved, @!

Anything you can share with us to how it was done, or was it corrected by our Support Team?