Hello Alexshin1,

 

Welcome to the Webroot Community,

 

May I ask as to whether your renewal was a 'real' one; i.e., you added time to your current subscription?

 

Please run a Scan (by right clicking on Webroot on the taskbar). Reboot OR:

 

Sometimes you have to do this below:

1. Click the gear tool in My Account.  Re-enter your existing key code, click Activate, and reboot the computer.

Also it depends on if you renewed from Best Buy or Webroot. It might take time to register in the cloud.

 

Alternatively, you could Open a Support Ticket, and they will gladly assist you.

 

 

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