Hi April

 

Welcome to the Community Forums.

 

This sometimes happens and in the circumstances the simplest thing to do is an uninstall/clean reinstall. If you would like to try that then please follow the steps below closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer; to as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

and now try scanning/connecting to the Internet. Hopefully that works for you but either way do come back and let us know what the position is.

 

Regards, Baldrick

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