Scanning

Hi April
 
Welcome to the Community Forums.
 
This sometimes happens and in the circumstances the simplest thing to do is an uninstall/clean reinstall. If you would like to try that then please follow the steps below closely!
 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE)
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer; to as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

and now try scanning/connecting to the Internet. Hopefully that works for you but either way do come back and let us know what the position is.
 
Regards, Baldrick