I have an annoying little issue. I use Firefox as my default browser. Up until now, it has been a very stable browser. When I do a search on e-bay, the search starts normally and then redirect to the Ask.com search engine. When I click on the back button on the browser, it goes back to my search and then redirects back to Ask.com. This issue does not happen in Internet Explorer. On the recommendation of the Mozilla support, I ran Mozilla Search Reset, but that was ineffective. Then out of the blue today, I get an e-mail from an e-bay community member that says that I may have a redirect virus and then tells me to go to "malwaretips.com" for further assistance.
I've been in this business long enough to know not to go running to unknown websites without prior verification.
Do any of you guys have any thoughts on the cause of this? According to Mozilla support, other people are having this issue as well, just as I have described. Of course, I can just use IE for e-bay, but I would like to resolve this.
TIA for any thoughts.
Cheers!
Paul
search redirect issue
Hi Paul,
Welcome to the Webroot Community.
Have you tried using the Firefox "Refresh" feature?
This will remove your add-ons and reset Firefox to it's default settings.
To do this open Firefox and type "about:support" without the quotes into the address bar.
Then choose the Refresh Firefox option in the upper right. (click photo to enlarge)
?
Hope this info helps. Please let us know if this resolves your issue.
Thanks,
BD
Welcome to the Webroot Community.
Have you tried using the Firefox "Refresh" feature?
This will remove your add-ons and reset Firefox to it's default settings.
To do this open Firefox and type "about:support" without the quotes into the address bar.
Then choose the Refresh Firefox option in the upper right. (click photo to enlarge)
?
Hope this info helps. Please let us know if this resolves your issue.
Thanks,
BD
Hi Paul
Welcome to the Community Forums.
If I may just add to what BD has suggested...it sound like what you are experiencing is as a reuslt of a PUA (Potentially Unwanted Application) being on your system.
The Search.Ask.com will display ads & sponsored links in your search results, and may also collect search terms from your search queries. Technically, Search.Ask.com is not a virus, but does exhibit virus-like malicious traits, but per se is not dangerous.
What is however foxing me here is that you say that IE does not appear to be affected; usually all installed browsers are similarly affected. Given that I personally would recommend that you Open a Support Ticket, to get the Support Team to investigate this for you, and hopefully resolve it.
Do post back to let us know how you proceeed.
Regards, Baldrick
Welcome to the Community Forums.
If I may just add to what BD has suggested...it sound like what you are experiencing is as a reuslt of a PUA (Potentially Unwanted Application) being on your system.
The Search.Ask.com will display ads & sponsored links in your search results, and may also collect search terms from your search queries. Technically, Search.Ask.com is not a virus, but does exhibit virus-like malicious traits, but per se is not dangerous.
What is however foxing me here is that you say that IE does not appear to be affected; usually all installed browsers are similarly affected. Given that I personally would recommend that you Open a Support Ticket, to get the Support Team to investigate this for you, and hopefully resolve it.
Do post back to let us know how you proceeed.
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
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