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I sent a request for support renewing my Webroot 5 ½ hours ago. After 4 hours with no response, I called the support number. I have been on hold for 1 hour and 40 minutes and just got transferred AGAIN with ABSOLUTELY NO HELP!! Is this acceptable for your company??

Hi Brian, although most of us here are just volunteers that sort of treatment is NOT acceptable at all I will ping one of the admins who will help you out asap.

@freydrew 

Hi@Brian Hartzfeld , let me look into this for you. 

I had one of our support engineers look into your ticket which should have updated things on your end. You can reset your password here: https://my.webrootanywhere.com/forgotpassword.aspx 

Here’s the renewal webpage https://www.webroot.com/us/en/home/renewal or if you’d like to talk with someone directly, please call: 1-866-350-6089

 

Thanks!

Drew

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