I have asked this question at least twice before and never had a response. Why do trainers get zapped even when they have been whitelisted etc on secureanywhere? I have to disable Webroot before using a trainer. A dangerous situation to be forced into, particularly when no explanation for it is offered.
It seems very obvious that Webroot is still running in some way or another after, supposedly, disabling it. This is simply dishonest and demands an explanation
Best answer by ProTruckDriver
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HTH,
Dave.
Hello
I do see where you did ask this question a few times and the first being 9 months ago and was not answered.
https://community.webroot.com/tech-talk-7/odd-behaviour-with-a-trainer-336829
https://community.webroot.com/tech-talk-7/continuing-irritating-problem-339602
Let me ping our Forum Manager
Dave.
It looks like the Forum Manager
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave.
Thanks. In fact I made a mistake in my first post. If I use the “Shut down protection” tab then most trainers work fine. The shutting down trainers I mentioned were simply faulty. The first part of my mail mentioning whitelisting is correct.
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