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Jun 17, 2024, 11:56 AM EDT

 

The Justice Department alleges that Adobe hid early cancellation fees and trapped consumers in pricey subscriptions.

 

The US government is suing Adobe for allegedly hiding expensive fees and making it difficult to cancel a subscription. In the complaint filed on Monday, the Department of Justice claims Adobe “has harmed consumers by enrolling them in its default, most lucrative subscription plan without clearly disclosing important plan terms.”

The lawsuit alleges Adobe “hides” the terms of its annual, paid monthly plan in the “fine print and behind optional textboxes and hyperlinks.” In doing so, the company fails to properly disclose the early termination fee incurred upon cancellation “that can amount to hundreds of dollars,” the complaint says.

When customers do attempt to cancel, the DOJ alleges that Adobe requires them to go through an “onerous and complicated” cancellation process that involves navigating through multiple webpages and pop-ups. It then allegedly “ambushes” customers with an early termination fee, which may discourage them from canceling.

 

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NO!!! Say it isn’t so. Adobe misleading customers? Who could image that?

Oh, that would be me.

I have had my “interactions” with Adobe on trying to change/cancel a yearly subscription and it wasn't as easy as it should have been.  And while not surprised tat terminating a year, paid monthly subscription would have some fees, they were not properly disclosed.  I am not sorry to see a suit to make disclosure more transparent. 


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