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WRSA.EXE Is paralyzing my startup. What to do?

  • September 18, 2019
  • 1 reply
  • 723 views
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My computer takes 20+ minutes to start up. I had my son, who is a professional computer tech look at it. He says that WRSA.EXE is consuming 100% of CPU and Disk at startup for up to 20 minutes. He thinks I should just delete Webroot and get another antivirus. I'm willling to give it another chance ... any suggestions as to how to make this stop?

Best answer by ProTruckDriver

Hello @golfblogger Welcome to the Webroot Community Forum.

Please try a Uninstall / Clean Install:

Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
If the clean install did not solve the problem Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

HTH,
Dave.
    TripleHelix

    1 reply

    ProTruckDriver
    Moderator
    • ProTruckDriver
    • Moderator
    • Answer
    • September 18, 2019
    Hello @golfblogger Welcome to the Webroot Community Forum.

    Please try a Uninstall / Clean Install:

    Please follow the steps closely!

    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    If the clean install did not solve the problem Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
    Support Ticket System is Open 24/7

    Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

    HTH,
    Dave.
    Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.3 ~ Backup with: Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
    Ssherjj
    TripleHelix
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