An unorthodox alternative to long phone calls with relatives.



A security researcher has detailed a novel approach to tech support that uses a modified version of the infamous Zeus malware.



The Windows malware and its Android derivative were hugely popular in cyber criminal circles and best known for its man-in-the-middle keystroke -logging and form grabbing.



The malware has infected untold scores of computers causing massive amounts of financial losses.



But its many features have now been re-appropriated for good. David Schwartzberg (@Schwartzberg ) began building a modified version of the malware for tech support after undergoing an arduous computer repair task with family.



"Just because you have a knack for technology, people you know seem to think that you enjoy fixing all their problems, most self-inflicted," said Schwartzberg, a Barracuda Networks senior security engineer.

 

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