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Why does the numeric keypad sometimes stop working in IE since I installed Webroot

  • May 15, 2015
  • 1 reply
  • 27 views

Sometimes our numberic keypad's stop working now that we have Webroot Secure Anywhere installed on our Windows 7 pro systems.  Do you know why this is happening and if it's a setting that can be modified?  Thanks!

1 reply

JamesG
  • Retired Webrooter
  • May 15, 2015
Hello @,
 
Welcome to the Webroot Community!
 
It sounds like this issue may be caused by the ID shield.
 
If you click on the words "Identity Protection" and then toggle of the "Identity Shield" does this issue still persist?
 
Please respond back to me here and I would be happy to continue assisting any way that I can.
 
Best Regards,