Solved
What does the blue exclamation point in a grey Webroot icon mean?
This happens periodically. My Webroot icon at the top of my Macbook page is grey and there is a blue exclamation point in it. What does this mean??
Best answer by Ssherjj
Hello @ ,
Welcome to the Webroot Community,
Please have a look at the Mac User Guide. http://live.webrootanywhere.com/content/545/Using-the-SecureAnywhere-interface
Blue: means one or more potential risks require your attention.
Check to see if all that all shields are enabled http://live.webrootanywhere.com/content/560/Managing-Shields
Has Webroot scanned your Mac for any threats? Also reboot your Mac and see if its still showing the blue exclamation mark.
@ you may need to uninstall/reinstall and I can give you instructions for this if you want.
If you still have problems then submit a Support Ticket and they can check this out for you free of charge with an active subscription.
Please keep us informed or if we can assist any further.
Kind Regards,
Welcome to the Webroot Community,
Please have a look at the Mac User Guide. http://live.webrootanywhere.com/content/545/Using-the-SecureAnywhere-interface
Blue: means one or more potential risks require your attention.
Check to see if all that all shields are enabled http://live.webrootanywhere.com/content/560/Managing-Shields
Has Webroot scanned your Mac for any threats? Also reboot your Mac and see if its still showing the blue exclamation mark.
If you still have problems then submit a Support Ticket and they can check this out for you free of charge with an active subscription.
Please keep us informed or if we can assist any further.
Kind Regards,
+56Hello and Welcome to the Webroot Community!
I'm not sure about blue but seen orange and red so i will ping our Mac experts:@ @
Thanks,
Daniel 😉
I'm not sure about blue but seen orange and red so i will ping our Mac experts:
Thanks,
Daniel 😉
+62Hello @ ,
Welcome to the Webroot Community,
Please have a look at the Mac User Guide. http://live.webrootanywhere.com/content/545/Using-the-SecureAnywhere-interface
Blue: means one or more potential risks require your attention.
Check to see if all that all shields are enabled http://live.webrootanywhere.com/content/560/Managing-Shields
Has Webroot scanned your Mac for any threats? Also reboot your Mac and see if its still showing the blue exclamation mark.
@ you may need to uninstall/reinstall and I can give you instructions for this if you want.
If you still have problems then submit a Support Ticket and they can check this out for you free of charge with an active subscription.
Please keep us informed or if we can assist any further.
Kind Regards,
Welcome to the Webroot Community,
Please have a look at the Mac User Guide. http://live.webrootanywhere.com/content/545/Using-the-SecureAnywhere-interface
Blue: means one or more potential risks require your attention.
Check to see if all that all shields are enabled http://live.webrootanywhere.com/content/560/Managing-Shields
Has Webroot scanned your Mac for any threats? Also reboot your Mac and see if its still showing the blue exclamation mark.
If you still have problems then submit a Support Ticket and they can check this out for you free of charge with an active subscription.
Please keep us informed or if we can assist any further.
Kind Regards,
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
Every 6 weeks or so I also get the blue exclamation point. It does not mean that I am at risk, but that my license information is lost somehow.
Only way to resolve this is uninstall and reinstall. Very annoying....
Only way to resolve this is uninstall and reinstall. Very annoying....
+62Hello RPI,
Sorry to hear you are having this issue. Yes you are right, this is annoying to have to uninstall/reinstall Webroot.
Would you mind submitting a Support Ticket and they can check this out for you free of charge with an active subscription. The Webroot tech Team should be able to resolve this.
Sorry to hear you are having this issue. Yes you are right, this is annoying to have to uninstall/reinstall Webroot.
Would you mind submitting a Support Ticket and they can check this out for you free of charge with an active subscription. The Webroot tech Team should be able to resolve this.
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
+62Your most welcome RPI,
Please let us know the outcome if you get a chance. 😉
Thanks!
Please let us know the outcome if you get a chance. 😉
Thanks!
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
Managed to resolve this issue by manual connecting to a different network, restart and reconnecting to my primary network. By doing so communication between Webroot and cloud has been restored. Webroot is working like a charm again 🙂
+62Awesome RPI,
Thank you so much for letting us know how you resolved this issue. That makes sense that Webroot had a communication problem.. ;)
Have a great day!
Thank you so much for letting us know how you resolved this issue. That makes sense that Webroot had a communication problem.. ;)
Have a great day!
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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