Koobface
Yesterday I upgraded my PC to Windows 10. Today while using Microsoft Edge I got a pop up window that I could not get past with a dial in number. The person told me that I have a virus Koobface wiht foreign IP addresses on my PC. Then he wanted for me to call a Microsoft Center for support on removing it. Does anyone know anything about this?
Hi gtowndjp
Welcome to the Community Forums.
This is a SCAM so please DO NOT whatever you do respond/call the number.
Whilst Koobface is a nasty piece of malware to come up against given that if one is infected (and I am not saying that you are) it allows attacker to get into your personal information like your banking information, passwords, or personal identity (IP Address), and so should be removed ASAP. But given it's age I would be very surprised if WSA does not detect and prevent the infection.
It is also worth considering/noting that the Koobface threat is also the subject of many hoax warnings designed to trick social networking users into spreading misinformation across the Internet.
Run a scan with WSA and see what the results are. I would say that if WSA is not detecting anything then you are most likely safe but you may want to get hold of a second opinion scanner (there are a number of good, portable ones out there) and give your system the once over just to make sure. And of course, you always have the option to Open a Support Ticket so that the Support Desk can investigate to either reassure you that you system is clean or assist in removing the malware if it is in fact present.
Regards, Baldrick
Welcome to the Community Forums.
This is a SCAM so please DO NOT whatever you do respond/call the number.
Whilst Koobface is a nasty piece of malware to come up against given that if one is infected (and I am not saying that you are) it allows attacker to get into your personal information like your banking information, passwords, or personal identity (IP Address), and so should be removed ASAP. But given it's age I would be very surprised if WSA does not detect and prevent the infection.
It is also worth considering/noting that the Koobface threat is also the subject of many hoax warnings designed to trick social networking users into spreading misinformation across the Internet.
Run a scan with WSA and see what the results are. I would say that if WSA is not detecting anything then you are most likely safe but you may want to get hold of a second opinion scanner (there are a number of good, portable ones out there) and give your system the once over just to make sure. And of course, you always have the option to Open a Support Ticket so that the Support Desk can investigate to either reassure you that you system is clean or assist in removing the malware if it is in fact present.
Regards, Baldrick
You are most welcome.
Even if the scan comes up clean keep an eye on things and if you feel that your system is behaving in an unusual way, gets sluggish, etc. when compared to nornal do take up the option to open the Support Ticket to get things checked out by the professionals.
Regards, Baldrick
Even if the scan comes up clean keep an eye on things and if you feel that your system is behaving in an unusual way, gets sluggish, etc. when compared to nornal do take up the option to open the Support Ticket to get things checked out by the professionals.
Regards, Baldrick
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